Customer Service Representative

Job level Entry
Education F.5 - F.7 or DSE
Location
Within Hong Kong Hong Kong
Employment type
Industry Others
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Sales / Business Development / Customer Service > Others
Published On 04/09/2018 2018-09-04

Responsibilities:

 

  • Maintain the daily operation of service counter and provide quality counter services
  • Handle customers' enquiries from walk-in and phone-in customers
  • Handle walk-in customers, including account and cash customers, for shipment drop-off  & collection
  • Conduct security inspection for drop-off shipments
  • Proactive to promote cash shipment, value added services and sales promotional programs to all walk-in customers

 

Requirements:

  • HKALE / HKDSE
  • 2 years related working experience in customer service / retail field, experience in CS counter is an advantage
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Self-motivated, independent, customer focused and able to work under pressure
  • Willing to perform shift duty
  • Good command of spoken and written English and Chinese (Cantonese and Mandarin)
  • Proficient PC skills