We are a licensed money lender business unit of a reputable and diversified financial services and property group founded in Hong Kong. We aim to be the trusted partner of choice and a leading money lender offering fast and reliable services and solutions. To meet our business expansion, we are looking...
We are a licensed money lender business unit of a reputable and diversified financial services and property group founded in Hong Kong. We aim to be the trusted partner of choice and a leading money lender offering fast and reliable services and solutions. To meet our business expansion, we are looking for high caliber, experienced and yet entrepreneurial talent to join us.

Customer Service Representative

Job level Entry
Location
Wanchai
Employment type Full Time
Benefits Dental plan, 13-month pay, Insurance plan, Medical plan, Performance bonus
Industry Financial Services
Job function Banking / Finance > Loan / Mortgage
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 07/01/2019

Responsibilities:

  • Handle customer enquiries and loan applications.
  • Follow up with existing customers on loan repayment and redemption.
  • Maintain good customer relationship to enhance business growth.
  • Promote loan products to new and existing customers.
  • Perform administrative support to department (e.g. data input, document filing, scanning and reporting).

Requirements:

  • Form 5 / DSE or above with 1 year related experience in customer service or telemarketing field. Recent graduates will also be considered.
  • Good interpersonal and communication skills.
  • Positive attitude and strong problem solving skills.
  • Good command of spoken and written Chinese and English.
  • Proficient in MS Office applications, including Word, Excel and Chinese Word Processing.

All personal data from unsuccessful candidates will be destroyed after six months.