UPS Parcel Delivery Service Limited   UPS is a global leader in logistics, offering a broad range of supply chain solutions, including transporting packages and freight, facilitating international trade, and deploying advanced technology to efficiently manage the world of business. Headquartered in...

UPS Parcel Delivery Service Limited

 

UPS is a global leader in logistics, offering a broad range of supply chain solutions, including transporting packages and freight, facilitating international trade, and deploying advanced technology to efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 200 countries and territories worldwide. We are a global company with more than 454,000 employees, serving 10.5 million customers in more than 220 countries and territories. As one of the world’s largest employers, UPS employs people from all cultures, backgrounds, lifestyles, and experiences. We are now looking for high caliber candidates to join us.

 

We unlock potential. We live our values. We shape futures.

 

For further information, please visit us at http://www.ups.com/

Customer Service Representative - CRG

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Lai Chi Kok
Employment type Full Time
Benefits 13-month pay, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Others
Logistics / Transportation > Supply Chain / Logistics
Published On 24/03/2020

Key Responsibilities

  • Initiate outbound call to explore prospects and handle incoming telephone service inquiry
  • Handle shipment tracing and claim paperwork
  • Update customer the follow up result in timely manner
  • Compiling reports for the department, support frontline operation and clerical work
  • Perform any ad hoc duties assigned by supervisor

 

Who we are looking for

  • Diploma or above with at least 2 years relevant experience
  • Experience in hotline center or shipping industry is a definite advantage
  • Good computer knowledge and MS Office skills
  • Good command of English, Mandarin & Cantonese
  • Customer-oriented with strong communication skills
  • Able to work under pressure and independently
  • Shift working hours, 5-day work week (duty roster from Mon to Sat; within 08:30 – 19:00, 8.25 hours per day)
  • Work Location: Lai Chi Kok Center (nearby Lai Chi Kok MTR Station)
  • Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

 

What we can offer

  • Attractive Salary Package
  • Guaranteed Double Pay
  • Performance Bonus
  • 5-day work week
  • Paid Annual Leave
  • Medical Insurance
  • Life Insurance
  • Training Opportunities
  • Career Development Opportunities
  • Stable, Open and Friendly Working Environment

 

How to apply

  • Send us your CV by clicking “APPLY NOW” button below, or
  • WhatsApp us on 6011 9201 or
  • Walk in to our Center for interview on every Tuesday and Thursday at 36/F, 9 Wing Hong Street (Exit C1 of Lai Chi Kok MTR Station