DHL – The logistics company for the world DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international...

DHL The logistics company for the world

DHL is the leading global brand in the logistics industry. Our DHL family of divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, energy, automotive and retail, a proven commitment to corporate responsibility and an unrivalled presence in developing markets, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated revenues of more than 61 billion euros in 2018.

Customer Service Representative (Tracing Team)

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Kowloon Bay
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Insurance plan, Medical plan
Industry Freight Forwarding / Logistics / Delivery / Warehousing
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Logistics / Transportation > Supply Chain / Logistics
Published On 19/11/2019

Working Location :   Kowloon Bay

Working Hours : Monday - Sunday, including public holidays 07:30-22:30 (5 days, average 42.5 hours per week)

Responsibilities:

You will be responsible for providing quality customer services to both local and overseas clients through 24-hours hotline. You are required to handle shipment tracing and customer complaints, as well as to resolve customer enquiries and problems.

More information for you: https://youtu.be/Es25e-V-Hvk

Requirements:

  • Post-secondary education (English & Chinese passed in HKCEE / HKDSE or equivalent)
  • More than 1 year customer service experience, preferably in logistic industry
  • Good command of spoken & written English and Chinese, proficiency in Mandarin is an advantage
  • Good PC knowledge and typing skill with 40 wpm
  • Effective interpersonal, communications, problem solving and telephone handling skills
  • Customer oriented, flexible, proactive and able to work under pressure


Fresh graduates of Degree/ Associate Degree with experiences in direct customer interfaces will also be considered

Candidate with more than 3 years customer service experience will be considered as Customer Service Executive

******CS Recruitment Day******

Date: 27 November 2019 (Wednesday)

Time: 10:00 am – 4:00 pm

Venue: Level 26, Tower 1, Enterprise Square Five, 38 Wang Chiu Road, Kowloon Bay

*** Interview will be arranged by appointment only***

Please send the resume and indicate your current and expected salary to https://youtu.be/Es25e-V-Hvk before 25 Nov 2019.


Application:

Please apply on line via the following link:

https://youtu.be/Es25e-V-Hvk

and also indicate your current and expected salary, and availability in the resume. For more job opportunities, please visit our website at https://youtu.be/Es25e-V-Hvk

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong(the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://youtu.be/Es25e-V-Hvk

By proceeding to respond to this recruitment advertisement you consent that we may use, retain, process,transfer or otherwise handle the personal data that we collect from you for recruitment purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years, after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at https://youtu.be/Es25e-V-Hvk.