International SOS (internationalsos.com) is the world’s leading medical and travel security risk services company. We care for clients across the globe, from more than 1,000 locations 90 countries. We pioneer a range of preventive programmes strengthened by our in-country expertise. We deliver unrivalled...

International SOS (internationalsos.com) is the world’s leading medical and travel security risk services company. We care for clients across the globe, from more than 1,000 locations 90 countries. We pioneer a range of preventive programmes strengthened by our in-country expertise. We deliver unrivalled emergency assistance during critical illness, accident or civil unrest.

We are passionate about helping clients put Duty of Care into practice. With us, multinational corporate clients, governments and NGOs can mitigate risks for their people working remotely or overseas.

CUSTOMER SERVICE SPECIALIST (OVERNIGHT SHIFT)

Job level Entry
Work exp Minimum 2 Years
Education Not applicable
Location
Not Specified
Employment type Full Time
Industry Medical services / Pharmaceutical
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Medical Services > Others
Sales / Business Development / Customer Service > Others
Published On 30/08/2018

We are seeking a mature individual to join us as Customer Service Specialist in the Hong Kong Assistance Centre. This is a career for individuals who aspires a fast-paced and highly challenging environment, and who has a passion to serve and provide the highest standard of medical and security assistance services for our clients.

Specific Responsibilities

This involves attending to the phone enquiries and coordinating the logistics requirement with hospital, road ambulance and aviation providers. Daily interaction with professionals around the world, both medical and security.

Required Experience and Skills

  • Expected 2-3 years experience in a customer service environment and/or hospitality industry will be an advantage
  • Bilingual with a high proficiency in English, Cantonese and Mandarin (spoken and written)
  • Patience, able to work under pressure
  • Ability to thrive and multitask in a fast paced energetic environment.
  • Intermediate MS Office Skills (Word, Excel and Outlook).
  • Working shifts with 42.5hrs/week.

We offer:

  • Has overseas exposure opportunities
  • Competitive range of benefits
  • Structured induction and training and ongoing development opportunities globally.
  • Exciting work environment, every day posing different challenges and working with people from diverse professional and cultural backgrounds.
  • REAL job satisfaction from providing help to people in need on a daily basis.
  • Overnight shift allowance

Interested candidates are invited to email your detailed resume and expected salary by clicking . We will offer competitive package to the right candidate. We are an equal opportunity employer. We value a diversified workplace and applications are welcome from all qualified candidates.

The information provided by job applicants will be treated in strict confidence and used only for recruitment-related purposes. Personal data of those unsuccessful applicants will be destroyed when they are no longer in use. If you do not hear from us within six weeks, you may assume your application has been unsuccessful