An international bullion trading company located in Central is looking for a dynamic and responsible individual to fill the following position. More information of our company can be obtained in our website: http://www.kitco.com.hk.
An international bullion trading company located in Central is looking for a dynamic and responsible individual to fill the following position. More information of our company can be obtained in our website: http://www.kitco.com.hk.

Customer Service Supervisor

Job level Middle
Education Bachelor Degree
Location
Sheung Wan
Employment type Full Time
Benefits Dental plan, 13-month pay, 5-day week, Medical plan
Industry Trading / Merchandising / Wholesale
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Banking / Finance > General / Operations
Sales / Business Development / Customer Service > Direct Sales
Published On 21/12/2018
ref. Employer Ref. CSR-20181221

Responsibilities:

- Lead and drive a customer service team to deliver excellent customer services in a professional manner
- Provide quality customer service, proactively communicate and act to anticipate customers’ needs and requests
- Maintain daily operations and handle all kinds of enquiries and complaints
- Act as backup to the team and ensure balancing at the end of the day is conducted correctly
- Review and enhance customer service procedures to cope with business requirements
- Identify & recommend enhancement opportunities for management consideration
- Assist in implementing sales and marketing strategies
- Prepare reports and relevant documents to management
- Cooperate with varies internal departments such as operation, marketing teams and headquarter
- Engage in ad hoc projects when assigned

 

 

Requirement:

 


- Degree Holder in any disciplines.
- 5 years working experience at a customer service position, with experience in supervisor position
- Experience in retail industry is an advantage.
- Good telephone manner and communication.
- Good computer knowledge.
- Good command of both written and spoken English, Cantonese and Mandarin.
- Outgoing personality with good presentation skills
- Responsible, flexible, self-motivated, mature, good team player and leadership skills are essential


Application:

We offer competitive package including 5-day work and medical insurance to the right candidate. Qualified and interested parties please send application quoting the above reference number and detailing contact information, education and employment background, and salary expectation by clicking .

 

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