Customer Service Supervisor (5 days, Double Pay, Bonus, Medical, 12AL)

Job level Middle
Work exp 2 Years To 10 Years
Education F.5 - F.7 or DSE
Within Hong Kong
Employment type Full Time
Benefits 13-month pay, 5-day week, Medical plan, Performance bonus
Industry Others
Job function Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 19/06/2018
ref. AL-r- CS super


Headquartered in Germany, our client is a hi-tech corporation with 10,000+ staff. Its “IT System” business unit is recruiting a talent to join their teams.


Benefit: 5 days, Double Pay, Bonus, Medical, 12AL



l The position is reporting to operation manager and work between sales team and operation team.

l Assist Manager to monitor daily operation and ensure customer enquiries are handled timely and tactfully

l Perform other ad hoc tasks as assigned

l Handle problem cases assigned by the Sales & Operation Team

l Ensure compliance to internal processes, procedures and respective local customs regulatory requirement

l Handle booking amendments per respective guidelines

l Co-ordinate with factory and customer for shipment follow up

l Coach with 3rd parties logistic partner on handling customer special service request

l Handle ad-hoc problem case to protect the company interest and meet customer needs


l Assist Manager to monitor daily operation and ensure customer enquiries are handled timely and tactfully

l Good command of spoken and written English and Chinese. Putonghua is a plus

l Proficient in MS applications

l Independent, well-organized and detail-minded

l Good communication, interpersonal and problem-solving skills

l Good coaching and presentation skills

l 5-7 years experience in Customer Service or Inside Sales Field

*Interested parties, please send full resume with current & expected salary & date available in MS WORD FORMAT ONLY to email: or fax to 3527 0634*


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ETERNITY CONSULTANTS (HK) Ltd is one of the leading licensed recruitment companies in Hong Kong, we specialize in servicing all levels of employment on permanent and temporary placement, have rich experience specific in thorough assessment & effective short-listing, with huge up-to-date database of candidates, we can react to recruit promptly.