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Parkway Pantai Limited (PPL), part of the IHH Healthcare Berhad Group which is dually listed in Malaysia and Singapore stock exchanges, is one of Asia's largest private healthcare providers with operations and investments in Singapore, Malaysia, China and Hong Kong, India, Vietnam and Brunei.  It has a network of 23 hospitals, six of which are Joint Commission International (JCI) accredited, and more than 5,000 licensed beds in aggregate. PPL also owns 60 medical centres and ancillary healthcare businesses

In Hong Kong, Parkway provides clients with a wide range of integrated value-based healthcare services through a network of over 450 medical professionals.  To cope with our company expansion, we now invite high caliber to join our growing and dynamic team with the following position:

Parkway Pantai Limited (PPL), part of the IHH Healthcare Berhad Group which is dually listed in Malaysia and Singapore stock exchanges, is one of Asia's largest private healthcare providers with operations and investments in Singapore, Malaysia, China and Hong Kong, India, Vietnam and Brunei. It...

Parkway Pantai Limited (PPL), part of the IHH Healthcare Berhad Group which is dually listed in Malaysia and Singapore stock exchanges, is one of Asia's largest private healthcare providers with operations and investments in Singapore, Malaysia, China and Hong Kong, India, Vietnam and Brunei.  It has a network of 23 hospitals, six of which are Joint Commission International (JCI) accredited, and more than 5,000 licensed beds in aggregate. PPL also owns 60 medical centres and ancillary healthcare businesses

In Hong Kong, Parkway provides clients with a wide range of integrated value-based healthcare services through a network of over 450 medical professionals.  To cope with our company expansion, we now invite high caliber to join our growing and dynamic team with the following position:

Customer Service Supervisor/ Officer

Job level Middle
Work exp Minimum 1 Year
Education Not applicable
Location
Sheung Wan Sheung Wan Hong Kong Island, Hong Kong
Employment type Full Time
Industry Medical services / Pharmaceutical
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Insurance > Others
Medical Services > Others
Published On 24/03/2018 2018-03-24 2018-04-23

Key Responsibilities:

  • Handle inbound and outbound calls, customer enquiries and central booking in a professional and timely manner
  • Handle network provider hotline and pre-approval procedures
  • Cooperate with other teams to ensure timely resolution of customer requests and issues
  • Prepare statistical reports as required
  • Assist in other third party administration tasks as assigned by supervisor

Key Requirements:

  • Diploma holder or above with minimum 1 year working experience in customer service industry, preferably in healthcare or medical insurance sectors
  • Strong customer service mindset and skill
  • Good communication and interpersonal skills, and excellent telephone manner
  • Strong sense of team spirit and able to work under pressure
  • Excellent command of written and spoken English and Cantonese, Mandarin is definitely an advantage.
  • Proficient in MS Office applications
  • Immediately available is highly preferred
  • Candidate with more experience will be considered as Customer Service Supervisor

We offer competitive remuneration package and attractive terms to the right candidate. Interested parties please send full resume with expected salary & available date to HR Department by clicking "Apply Now". 

 

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