Saved
More jobs from this company >

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas: Banking & Finance Property & Construction Information Technology Engineering Legal & Professional Services...

Ebro is a professional HR consultancy providing permanent / temporary recruitment, outsourcing services and other HR solutions to corporates in the Asia Pacific. Our specialized areas:

  • Banking & Finance
  • Property & Construction
  • Information Technology
  • Engineering
  • Legal & Professional Services
  • Luxury Retail
  • Top Executives

For general enquiry, please send email to info@ebrohrs.com

 

Customer Service Supervisor / Officer (Airline - Call Center)

Job level Entry
Work exp No work experience To 15 Years or above
Education F.5 - F.7 or DSE
Location
Within Hong Kong Hong Kong
Employment type
Benefits 5-day week, Discretionary bonus, Medical plan, Performance bonus
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Travel / Tourism > Reservation / Ticketing
Published On 14/08/2018 2018-08-14

The Job

  • Client: The CS Hotline of a renowned Airline
  • Position: Customer Service Supervisor / Customer Service Executive
  • Responsibilities: You will be based in the call center and work under the member service hotline of the Airline. You will answer inquiries from world-wide members on flight schedule, ticket reservation, updates on member privileges, handling complaints, etc
  • $15-28K basic salary. 5-day work. Medical. Year-end bonus. Performance Incentive. $2-3K shift allowance.

 

Requirements

  • Secondary educated
  • 1 year or above experience in customer services
  • Relevant experience in call center environment will be an advantage but not a must
  • For Supervisor position, relevant supervisory experience in call center environment is required
  • Strong passion in travel industry
  • Good customer service skills
  • Good command of spoken English and Chinese
  • Speaker of a third language (Putonghua / Japanese / Korean, etc) will be an advantage
  • Candidates without previous CS experience but possess strong interest in the industry are also welcome

Applicants please send resume with current & expected salary to jobs@ebrohrs.com