Rakuten Securities Hong Kong, leveraging the strong capital and market-leading fintech of Rakuten Securities, Inc. in Asia with the leading online forex trading broker position of FXCM Asia in Hong Kong, we strive to become your premier forex broker by driving product and service innovation. Rakuten...

Rakuten Securities Hong Kong, leveraging the strong capital and market-leading fintech of Rakuten Securities, Inc. in Asia with the leading online forex trading broker position of FXCM Asia in Hong Kong, we strive to become your premier forex broker by driving product and service innovation.

Rakuten Group is listed on TSE (Tokyo: 4755) and operates global business covering more than 30 countries and regions with approx. 17,200 employees. In FY2018, the Group revenue was 1,101.5 billion yen.

Customer Services Associate (Foreign Exchange)

Job level Entry
Education Diploma / Certificate
Location
Central
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Financial Services / Investment / Securities
Job function Banking / Finance > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Sales Management
Published On 14/09/2019

Responsibilities: 

  • Provide inbound and outbound service support on all customer enquiries in a proactive and professional manner.
  • Provide Forex and Bullion trading solutions, education, platform and market information to self-trading clients.
  • Work closely with sales colleagues and internal teams, to provide client servicing and reporting support for various business channel.
  • Establish and maintain good relationship with existing and new clients.
  • Assist in ad-hoc project and other duties as assigned.

Ideal Candidate Should Be: 

  • Higher Diploma or Bachelor holder in Economics / Finance / Business Administration preferred.
  • Minimum 1 years’ customer services experience in financial industry.
  • Customer oriented with excellent communication skill.
  • Self-motivated, positive, eager to learn and good team player with strong common sense and able to work under pressure.
  • Native in Cantonese and fluent in English & Mandarin is a must.
  • Proficiency in Excel, Powerpoint and word-processing (both English and Chinese).
  • Experience in Forex or Bullion trading is preferred.
  • Fresh graduate will also be considered.

RSHK offers 5-day work per week and comprehensive remuneration packages including basic salary, performance bonus, medical benefit and on-the-job training etc.