Customer Services Associates (Front Desk/ Call Centre)

Job level Entry
Work exp Minimum 2 Years
Education F.5 - F.7 or DSE
Within Hong Kong
Employment type Full Time
Industry Medical Services / Pharmaceutical / Hospitals
Job function Administration > Receptionist
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 30/12/2019

Trinity Medical Imaging Centre (Established in 2016) offers a wide range of premier medical imaging services in Hong Kong. Our mission is to provide premier quality affordable health care services and to improve the health of the communities we serve. To cope with our expansion, we would like to invite high caliber for the following vacancy.

New Centre opening in TST in addition to Central site, and recruiting passionate and talented individuals.

Job Title: Customer Services Associates (Front Desk/ Call Centre)

Type of Recruitment: Full Time

Job description:

  • Deliver good customer service at medical care center to meet Company’s service standard
  • Answer patient‘s inquiry and appointment booking
  • Handle general call center duties including incoming calls, WhatsApp, WeChat, and courier arrangements
  • Ensure that calls and emails are handled according to the company’s service level.
  • Responsible for appointment bookings, billings and daily operational and clinical services
  • Confirm appointment schedules and follow up phone enquires
  • Handle patient registration and service management
  • Ensure all reception, booking counter and waiting rooms are clean, tidy and hygienic
  • Customers account service
  • Any assigned responsibilities by supervisor


Job Requirements:

  • Form 5 above with at least 2 years working experience in imaging centres or medical centres
  • Fresh graduated with Tourism and Hospitality Management background is preferred
  • Experience in hospitality, tourism or customer service is an advantage.
  • Good command of both written and spoken English, Cantonese and Putonghua
  • Good interpersonal skills and telephone manners
  • Willingness to learn, pleasant, customer-oriented and good team player


We offer competitive remuneration packages with medical insurance, paid bank holidays and annual leave, performance bonus and chances for career development.

(All information provided will only be used for recruitment related purpose)

Interested parties please click Apply Now to apply job