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RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

Customer Services Manager (Call Centre)

Job level Middle
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong Hong Kong
Employment type Permanent
Benefits 5-day week
Industry Retail - Electronics / Telecommunications
Job function Catering / Hospitality > Customer Service / Ambassador
Sales / Business Development / Customer Service > Business Development
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 31/07/2018 2018-07-31

Responsibilities:

  • To manage the customer service team for premium customers
  • Provide customer service through phone calls and social media platforms
  • Receive and report customer opinions at CRM for business development references
  • Train and motivate team members to provide high quality customer service

 

Job Requirements:

  • Degree holder preferably with customer service management experience
  • 4 years or above experience in a supervisory role
  • High proficiency in written and spoken English, Cantonese and Putonghua
  • Proven leadership skills with the ability to coach and motivate people
  • Strong customer service orientation with knowledge of service delivery via digital channels         

 

Interested applicants please send your full resume to angiewong@recruitfirst.com.hk