Besteam Personnel Consultancy Limited was established in 1990 and is one of the leading staff recruitment services company in Hong Kong. As the registered Employment Agency under the Employment Ordinance, our services includes all levels of employment on a permanent, contract and temporary basis. The...

Besteam Personnel Consultancy Limited was established in 1990 and is one of the leading staff recruitment services company in Hong Kong.


As the registered Employment Agency under the Employment Ordinance, our services includes all levels of employment on a permanent, contract and temporary basis.


The company specializes in areas such as Merchandising, Sales and Marketing, Retails, Engineering, Information Technology, Accounting and other general appointments.

We are sincerely looking for high caliber candidates to fill this post:

Customer Services Manager - Claims and complaints (5 day, up 30K)

Job level Middle
Work exp Minimum 5 Years
Education Bachelor Degree
Skill MS Office
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Kowloon
Employment type Permanent
Benefits 13-month pay, 5-day week, Dental plan, Insurance plan, Year-end bonus
Industry HR / Recruitment Services / Personnel Agency
Job function Logistics / Transportation > Customer Services
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 20/06/2019

 

Responsibilities:

  • Handle difficult and complicated claims and complaints issues arising from shipment related incidents and liaise with assigned legal counsels
  • Assist to establish proper systems and processes for handling shipment claims, covering registration, processing, resolution, analysis of root causes, reporting, corrective and preventive actions, and follow-up audits to ensure compliance to preventive actions
  • Work with Customer Accounting Department on service recovery or claim cases involving financial settlement 

 

Requirements:

  • Bachelor degree or equivalent
  • 5 years in customer care or a related capacity
  • 3 years solid experience in leading team
  • Strong analytical skills, problem solving skills and communication skill
  • Customer-oriented and able to deal with all levels 

Our Client offer

5 days work, double pay, medical, dental, insurance, bonus

 

Interested parties, please send your CV to dorothy@besteam.com.hk