Customer Services Manager/Senior Manager

Job level Middle
Work exp No work experience
Education Bachelor Degree
Within Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Banking / Finance > Corporate Banking
Banking / Finance > Others
Published On 30/09/2022
ref. JN -092022-5769646_61126

Our client is looking for a candidate with great interpersonal and communication skills to join their customer services team in Hong Kong.

Client Details

Our client is one of the largest commercial banking group in Hong Kong which provides commercial banking, investment banking, insurance, asset management, aircraft leasing and other financial services.


  • Provide tailor-made and one-stop quality services to the bank's high net worth corporate and FI customers
  • Closely following up client's needs, conducting case investigation and system testing
  • Responsible for implementation and refinement of banking services, formulation of workflows, continuous monitoring and services quality enhancement
  • Conduct regular services calls / service reviews with clients, client visits and business analytics, review product and services mix to achieve revenue growth
  • Ensure compliance of the Bank's policies, banking ordinances, and other statutory and regulatory requirements


  • Bachelor degree holder or above, preferably with Certified Six Sigma Green Belt or above qualification
  • 3 years or above of solid corporate client service / relationship management experience in banking industry relating to cash management, remittance, corporate internet banking, account opening and maintenance
  • Excellent analytical and numerical skills
  • Proficiency in Microsoft Office; possessing knowledge of Excel Macro would be a plus
  • Good command of both spoken and written Chinese and English. Putonghua is an advantage

Job Offer

  • Comprehensive Environment
  • Competitive Package and Benefits
  • Career Exposure and Promotion
  • Large Platform
  • Excellent Opportunities

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Amy Wu on +852 3412 4818.