In 1995, we opened our first office with a humble space on Jalan Loke Yew with only a handful of staff. During the time, the business of selling services face-to-face had never existed in Asia and we were the pioneers in introducing the concept of face-to-face marketing to this unexplored market. Now...

In 1995, we opened our first office with a humble space on Jalan Loke Yew with only a handful of staff. During the time, the business of selling services face-to-face had never existed in Asia and we were the pioneers in introducing the concept of face-to-face marketing to this unexplored market.

 

Now more than 20 years later, headquartered in Kuala Lumpur, Malaysia, we are present in seven other Asian countries; Singapore in 1999, followed by Indonesia in 2006, Thailand in 2007, The Philippines in 2008, Hong Kong in 2010, South Korea opened in 2012 and late 2017 in Taiwan.

 

In 2018, we completed a 100% purchase of Appco Group Asia, making us an independently owned and operated business. This marked a significant milestone in our journey, that began our rebrand from Appco Group Asia to Salesworks Group Asia - providing an opportunity to reflect on everything that our original brand stood for and everything that we aspire to become.

Customer Services Officer

Job level Entry
Education Not applicable
Location
Wanchai
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Advertising / Marketing / Public Relation
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 30/08/2018

Job Description:

 

  1. Handle customer enquiries and feedback through inbound calls, and outbound calls for verifying content.
  2. Communicate with various departments to follow up daily operations.
  3. Provide quality service and solve problems for customers.
  4. Be able to handle complaints professionally, both written and verbally.
  5. Prepare, update and compile various types of daily, weekly, monthly and/or ad hoc reports.
  6. KPIs will be specified and to be achieved.
  7. Any other ad hoc projects assigned by Customer Services Manager.

 

 

Requirements:

 

  1. At least 2 years relevant customer service experience. Experience in Call Centre would be an advantage.
  2. Positive attitude, patient, strong interpersonal and communication skills.
  3. Able to solve problems for customers.
  4. Good command of spoken English, Cantonese and Mandarin.
  5. Proficiency in MS office including word, excel, power point.