About this employer Hunter Base International Company is one of the best consultancy firms in Hong Kong (www.hunter-base.com ) and we offer premium search and management services in all industries. Our client, a Financial Company located in TST, is URGENTLY looking for the captioned position. www.hunter-base.com
About this employer
Hunter Base International Company is one of the best consultancy firms in Hong Kong (www.hunter-base.com ) and we offer premium search and management services in all industries.
 
Our client, a Financial Company located in TST, is URGENTLY looking for the captioned position.
www.hunter-base.com

Customer Services Officer

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Tsimshatsui
Employment type Permanent
Industry HR / Recruitment Services
Job function Administration > Clerical / Admin / Operation
Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 04/09/2018

 

Job Responsibilities:

 

  • Provide quality services to customers and answer customers’ enquiries via phones, email & live chat
  • Follow up and contact the potentials through phones
  • Record and update customer data and other relevant information with proof of evidence 
  • Address customer feedback as well as complaints professionally
  • Ad-hoc task as assigned by Customer Service Manager

 

Requirements:

 

  • F.5 or above + Good English & Mandarin
  • 1-2 years working experience, prefer in customer service or financial industry
  • Excellent telephone manner and interpersonal skills
  • Good command of Chinese typing (速成/倉頡/搜狗)
  • Good command in reading and written English
  • Independent and able to work under pressure
  • Well-organized and details oriented
  • Good negotiation and problem solving skills
  • Positive attitude, cheerful manner and self-motivated
  • Cheerful, service-oriented with excellent communication and interpersonal skills
  • Fresh graduates will also be considered
  • Be able to work on shift (Night Shift on 10pm to 8:30am)

Salary is around 17K to 20K

Interested parties please click to apply job.