Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China. Our Services: HR Outsource Secondment Recruitment Process Outsource (RPO) Payroll and Administration General Placement Our firm specializes in the financial services markets, particularly in retail...
Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China.

Our Services:
HR Outsource
Secondment
Recruitment Process Outsource (RPO)
Payroll and Administration
General Placement

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.

Customer Services Officer / Assistant (MPF Operation)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Financial Services / Investment / Securities
Job function Administration > Clerical / Admin / Operation
Banking / Finance > Account / Relationship Management
Banking / Finance > General / Operations
Published On 22/07/2019
My Client is leading MPF Services Provider in Hong Kong:
Job Responsibilities:
  • Handle incoming cheque/DDA transactions, including inputting into cash receipting module transactions, and performing daily reconciliations against bank statements
  • Provide cashiering function support services, such as re-issuing receipt, letter to clients on invalid/bounce cheque, filing documents
  • Provide counter service and follow up inquiries to walk-in clients
  • Dispatch incoming documents through fax, courier and post office within service standard
  • Prepare monthly printing/bulk-mailing schedule and billing report
  • Ensure all legally required documents to be sent to the customers within the agreed service standard
  • Provide monthly registered mail and returned mail reports

Qualifications / Experience:

  • University graduate from Business Administration, Economics, Finance, Marketing or related subjects
  • At least 1 years hotline / call center / counter services experience in the banking, insurance, asset management, pension & IFAs or related industry.
  • IIQE Paper 1, 3 & 5 holder will be added value
  • Can deal with customers face to face, provide counter services or on the phone.
  • Good command of both written and spoken English and Chinese.
  • Good Mandarin will be an asset.
  • Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.
  • Candidates has more experiences will be consider as Customer Services Executive
  • Fresh graduate or existing insurance agents will also be consider
“Interested parties, please send full resume, expected salary and contact telephone number via You may visit our website www.advanceresources.com.hk for other job opportunities.