Customer Services Officer – ELEMENTS

Job level Middle
Work exp 1 Year To 3 Years
Education Diploma / Certificate
Kowloon, Tsimshatsui
Employment type Full Time
Benefits Dental plan, Flexible working hours, Insurance plan, Maternity leave, Medical plan, MPF, Special / extra leave, Year-end bonus
Industry Travel / Tourism
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 11/10/2018

Working at ELEMENTS, an over one million square feet shopping mall located at 1 Austin Road West, Kowloon:


  • To manage the Information Counters at ELEMENTS.
  • To handle enquiries and build harmonious relationship with tenants and visitors.
  • To provide high quality customer service to tenants and visitors.
  • To carry out promotional activities in the mall.
  • To assist in resolving complaints by tenants and visitors.


  • Secondary 5 or above in hospitality or business-related streams.
  • Experience in hospitality, tourism or customer service is an advantage.
  • Fluent in English, Cantonese and Putonghua. Additional language skill is an asset.
  • Proficient in common software applications.
  • Possess good interpersonal and organizing skills.

Candidates with higher caliber will be considered for the Senior Customer Services Officer position.

Candidates with related experience (baby-sitting or taking care of your own babies!) will be considered for the Baby Ambassador position serving visitors at the ELEMENTS Babies Room! Mothers who want to return to the workforce are welcome to apply!

We offer attractive remuneration package, medical and insurance benefits, annual leave and provident fund. Please respond in complete confidence with a cover letter, detailed resume, current and expected salary to:

Human Resources Department
Rm. 6S004, Passenger Terminal Building, Terminal 1, Hong Kong International Airport, Chek Lap Kok, Hong Kong

Or e-mail to