Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China.    Our Services: HR Outsource Secondment Recruitment Process Outsource (RPO) Payroll and Administration General Placement   Our firm specializes in the financial services markets, particularly...

Established in 1994, Advance Resources is one of the leading HR Consulting Group in Hong Kong and China. 

 

Our Services:

  • HR Outsource
  • Secondment
  • Recruitment Process Outsource (RPO)
  • Payroll and Administration
  • General Placement

 

Our firm specializes in the financial services markets, particularly in retail and commercial banks, fund houses, asset management, general and life insurance companies, Information Technology (IT), engineering, Government and Public Sector.

Customer Services Officer / Executive (GI, Perm)

Job level Entry
Work exp Minimum 2 Years
Education F.5 - F.7 or DSE
Location
Eastern District
Employment type Full Time
Benefits 5-day week
Industry Insurance / Pension Funding (MPF)
Job function Banking / Finance > Others
Insurance > Others
Sales / Business Development / Customer Service > Others
Published On 04/11/2019

My Client is leading Insurance Group in Hong Kong:

Job Responsibilities

  • Handle enquiries (hotline, counter, written correspondence) from external customers, direct sales force agents, intermediaries, brokers and other business partners in a high quality service standard
  • Provide good customer services to clients
  • Handle customer complaint and provide "options & solutions" to settle the case with customer satisfactory
  • Support the reception counter operation
  • Log and report the enquiries data timely and accurately
  • Assist to prepare the service data report for management review regularly
  • Perform ad-hoc task as required by supervisor

Qualifications / Experience

  • Minimum 2 years working experience in Customer Service, preferably in call-centre environment
  • Qualification in IIQE Paper I, II, III & V is preferable
  • Experience in call centre operation workflow and procedures
  • Good communication and interpersonal skills
  • Good command in spoken and written English and Chinese
  • Proficiency in Microsoft Offices, e.g. Word, Excel, PowerPoint, etc
  • Fresh graduate or existing insurance agents will also be consider

“Interested parties, please send full resume, expected salary and contact telephone number via APPLY button”.

You may visit our website www.advanceresources.com.hk for other job opportunities.