BOC Credit Card (International) Limited (BOCI) was established in 1980 and is a wholly-owned subsidiary of BOCHK. All credit cards issued by BOCI are collectively called BOC Credit Cards. BOCI has issued various international credit cards and is now the card issuing and acquiring processing centre for...

BOC Credit Card (International) Limited (BOCI) was established in 1980 and is a wholly-owned subsidiary of BOCHK. All credit cards issued by BOCI are collectively called BOC Credit Cards. BOCI has issued various international credit cards and is now the card issuing and acquiring processing centre for BOCHK, BOCI plays an important role in the credit card business in the Mainland of China, Hong Kong and Macau. To cope with our rapid business expansion, we are now looking for high-calibre candidates to take up the following challenging role(s).

Customer Services Officer (VIP)

Job level Entry
Work exp Minimum 1 Year
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Within Hong Kong
Employment type Permanent
Industry Banking
Job function Banking / Finance > Account / Relationship Management
Banking / Finance > General / Operations
Banking / Finance > Others
Published On 06/09/2019

Responsibilities:

  • Communicate with both internal and external parties to ensure customers' service requests are fulfilled
  • Resolve and analyze customer opinions and proactively follow up with related parties for services improvement
  • Ensure good customer service is delivered to the customers
  • Prepare statistical reports / analysis and make recommendation for customer services enhancement
  • Handling Ad hoc duties as assigned
  • Five-day Work Week

 

Requirements:

  • Degree holder or above, major in Finance, Economics, Business Administration or related disciplines preferred
  • Minimum 1 year’s customer service experience preferred
  • Knowledge in card products, systems and operations an advantage
  • Customer oriented with good communication and interpersonal skills
  • Strong self-motivated, well organized, independent and a good team player
  • Good communication skills in both spoken and written English, Cantonese and Mandarin, and be competent in MS Office applications.
  • Fresh Graduates will also be considered
  • Immediate availability preferred

 

Applicants for the above position must be proficient in spoken & written Chinese (including Mandarin) & English, and be competent in MS Office applications.