Pacific Career devotes itself to the recruitment industry; we have a solid business foundation with a team of recruitment consultants who have good industry network and connections. Pacific Career has successfully acquired IT Search in Jan, 2004. IT Search is well known in the IT recruitment market....

Pacific Career devotes itself to the recruitment industry; we have a solid business foundation with a team of recruitment consultants who have good industry network and connections.

Pacific Career has successfully acquired IT Search in Jan, 2004. IT Search is well known in the IT recruitment market. IT Search is currently supplying IT candidates to big IT vendors, government and utilities organizations.

Pacific Career and IT search are committed to the Recruitment Industry focusing on non-IT and IT sector respectively. We aim to provide value added service by screening and selecting perfect match candidates for clients need.

Contact Information:

IT Search, a division of Pacific Career Ltd.: Room 1608, 16/F, New Tech Plaza, 34 Tai Yau Street, San Po Kong, Kowloon. General Line: (852) 3116 8433 ; web site: www.itsearch.com.hk

License Number: IT Search: 56641; Pacific Career Ltd: 56575

Customer Services Officers

Job level Entry
Education Diploma / Certificate
Language Chinese - Cantonese, English
Location
Within Hong Kong
Employment type Contract
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 21/12/2018

Client : A leading telecom corporation in Hong Kong

Position: Customer Services Officers  

  • 1 year renewable contract job with gratuity
  • Salary – negotiable

Job Responsibilities:

  • Provide professional concierge & customer services to customers via phone calls or emails.
  • Handle customer inquiries and fulfill customer requests within the ICT services provided.
  • Manage communication with customers in a friendly, professional & courteous manner.
  • Resolve customer complaints, establish relationships with customers, learning their preferences.
  • Attend to helpdesk phone calls and call registration into helpdesk system.
  • Create and maintain Helpdesk analysis report and records.
  • Co-ordinates with vendor in problem fixing.

Candidate Requirement:

  • Certificate holder or above.
  • Effective communication in written & spoken English & Chinese.
  • Outgoing with good interpersonal and communication skill.
  • Customer-oriented, good telephone manner & problem solving skill.
  • Proficient in MS Word, Excel and PowerPoint.
  • Shift duty and holiday work is required.
  • Experience in hotline support is preferred.

Interested parties please send your full CV (with your current and expected salary and notice period required) in MS Word format to IT Search - cv@itsearch.com.hk and matthewlee@itsearch.com.hk or you may apply through this advertisement.

Due to large number of application we received daily, we cannot personally contact every candidate. Only short-listed candidates will be contacted. Personal information submitted by job applicants will be used for recruitment purpose only

Or you can check our other jobs from www.itsearch.com.hk