Customer Services Representative - 5 Day Work

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Sales / Business Development / Customer Service > Account Servicing
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 30/09/2019

Hong Kong Maclean's is a privately held recruitment firm with its headquarter based in Hong Kong. We have a wealth of experience but more importantly the company shares the common belief that the relationship with candidates and clients always come first. With the firm's precise marketing position as well as specialization, Maclean's is able to become a truly advisory based recruitment consulting firm in the market.

Startup IT Company
HKD $15,000 - $18,000 per month plus benefits
Office located at Lai Chi Kok

About Our Client:
Our client is a startup Information Technology Company with rapid expansion and growing footprint in Hong Kong. To cope with their expansion, they are now seeking a customer service representative to handle their inbound enquiry from clients.

Responsibilities

  • Provide professional services in handling inbound enquiry from clients
  • Handle client’s enquiry and complaints regarding following up order and service request in professional and timely manner
  • Perform daily settlement duties including information checking, trade processing, order settlement etc.
  • Follow up the status of orders and update the on requests
  • Prepare reports as requested
  • Perform form any ad hoc projects as assigned by superiors

Need to work on shift

Job Requirements:

  • F.7 or above education qualification
  • At least 1 year of work experience in customer service
  • Good experience with Microsoft Word / Excel and other basic office application
  • Good level of Figures Sensitive, preferable with bookkeeping knowledge
  • Excellent interpersonal and communication skills, responsible and able to work independently
  • Willing to work under pressure.


Interested parties please send resume by clicking and send us your updated resume. ( with your notice period, current and expected salary ).
Your interest will be treated in strict confidence and only shortlisted candidates will be notified. Privacy Statement Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law of Hong Kong Special Administration Region.