SnagR is a pioneer in construction management software. Our mission is to create user-friendly software that makes on-site data collection easy and efficient through tablets and smartphones. We started by designing a mobile application that allows engineers and architects to plot issues and update information...
SnagR is a pioneer in construction management software. Our mission is to create user-friendly software that makes on-site data collection easy and efficient through tablets and smartphones. We started by designing a mobile application that allows engineers and architects to plot issues and update information visually on drawings. The app is then synchronised with a web-based cloud system that provides extensive reporting and analytics capabilities, saving the site team hundreds of hours of administration and repetitive work. SnagR has now been used on over 6,000 projects across Europe, Asia, and the Middle East. SnagR has been used on varying types of projects, from infrastructure to multi-complex, malls, hotels, offices and residential buildings.

Customer Success Specialist

Job level Entry
Education Not applicable
Location
Quarry Bay
Employment type Full Time
Benefits Education subsidies, 5-day week, Flexible working hours, Performance bonus, Travel allowance
Industry Internet / Digital / eCommerce
Job function Sales / Business Development / Customer Service > Business Development
Information Technology > Others
Sales / Business Development / Customer Service > Account Servicing
Published On 03/12/2018

Job Description:

The Customer Success Manager is an essential part of SnagR’s offer. They ensure SnagR’s customers can make the most out of the digitalization of their construction operations, and help client makes the right decisions. The Customer Success Manager belongs to Customer Engagement team (APAC region), which is made up of passionate people who take pride in going the extra mile for customers and are constantly learning technologies that drive value for our customers.

 

  • Advise: understanding the needs, optimising the solution and sharing a professional position to help your customer manage their digital transformation.
  • Project management: monitoring activities, collecting feedback from customers, contacts with internal teams such as support (regarding project set up and support issues), product (regarding user feedback, new functions, market), and sales team (coordinating strategy and customer satisfaction).
  • Internal Improvement: sharing experiences on you have helped clients to adopt SnagR as a technology and establish best practices

 

Qualities:

  • You enjoy solving problems and delivering a solution
  • You are a people person and enjoy meeting people from varying backgrounds
  • You are prepared to travel to work sites of the customers
  • You speak and write fluent English and Chinese
  • Ideally you have 2-3 years of working experience in a customer facing role

 

By joining us you will become part of an international, young and dynamic environment. At SnagR you have a direct influence in shaping the company culture and our practice. You maintain close relationship with your customers and become their trusted partner and adviser. You have the opportunity to develop your career according to your wish and skillsets: Product, marketing, engineering, sales … etc.