Established in Hong Kong in 1983, Gemini Personnel is a leading provider of human capital solutions with offices in Hong Kong, Shanghai, Beijing, Guangzhou, Bangkok and Singapore. We work with our clients across a range of industries to secure the top talent in Asia for Temporary, Permanent, Executive...

Established in Hong Kong in 1983, Gemini Personnel is a leading provider of human capital solutions with offices in Hong Kong, Shanghai, Beijing, Guangzhou, Bangkok and Singapore.

We work with our clients across a range of industries to secure the top talent in Asia for Temporary, Permanent, Executive and Interim Management assignments.

Outside of recruitment we also provide our clients with payroll management, outplacement, coaching and training support services.

Customer support administrative coordinator

Job level Entry
Location
Malaysia
Employment type
Industry Catering / Food & Beverage
Job function Logistics / Transportation > Freight / Cargo Forwarding
Logistics / Transportation > Shipping
Logistics / Transportation > General / Others
Published On 26/03/2018
ref. AH-J001977

US Based Client who specializes in Natural Color Production for Food and Beverages

Customer Service Responsibilities

  • Order entry and processing and accurate data maintenance;
  • Logistics vendor management, including shipment arrangement, payment and communication;
  • Supporting customers, including offering requested documents and handling complaints;
  • Customer VAT invoice printing and delivery;
  • Maintaining current pricing and customer information
  • Sending Certificates of Analysis as required and managing inventories as required in the Malaysia Plant
  • Familiar with export terminology and rules (incoterms, L/C’s, etc)
  • Liaising with Shipping Companies
  • Negotiate freight rates and track shipments
  • Ensuring that customer needs are satisfied, and making personal contact/relationship building where appropriate
  • Liaison with Sales Managers
  • Coordinate with other Customer Support counterparts (e.g. in Ireland and China) to service customers where needed
  • Respond to any customer who calls, and then refer follow up to appropriate person if the account is assigned elsewhere
  • Works closely with lab, shipping and receiving to aid in the scheduling of production for shipments
  • Ensure that all contacts are made “in person” through phone conversation or face-to-face interaction
  • Follow up to the customer “in person” to communicate the final result of a rush order

Administration

  • Answering and transferring phone calls and receiving visitors;
  • Reserving hotel, air ticket and airport picking-ups for travelers; arranging visa documents as required,
  • Ordering drink water, stationery, domestic and oversea delivery and other office supplements;
  • Based on Plant manager’s direction execute some basic HR support duties and filing
  • Report IT support requests to local systems company and arrange on time IT support as required