愛 · 在宜家 宜家家居的理念就是為更多人創造更美好的生活,只有與我們有著共同目標的您,才可滿足每個人對家的夢想。如果您和我們一樣對家充滿熱誠,歡迎您成為我們的一份子。

愛 · 在宜家

宜家家居的理念就是為更多人創造更美好的生活,只有與我們有著共同目標的您,才可滿足每個人對家的夢想。如果您和我們一樣對家充滿熱誠,歡迎您成為我們的一份子。

Customer Support Generalist – Customer Hotline

Job level Entry
Work exp Minimum 1 Year
Education F.5 - F.7 or DSE
Location
Shatin
Employment type Full Time
Benefits 13-month pay, Medical plan, Paid overtime
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Others
Published On 12/02/2020

WHY YOU WILL LOVE US

We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.

 

WHY WE WILL LOVE YOU

  • You are helpful and passionate
  • You have good telephone, written communication manner and customer-oriented
  • You can work in a customer-focused and fast-paced environment
  • You are passionate in home furnishing and IKEA culture & values
  • You have good command of English and Cantonese; fair in Mandarin
  • You have hands-on PC knowledge (e.g. MS Office Word, Excel, PowerPoint, Chinese input)
  • You are a Form 5 holder or above, with 1 – 2 years working experience in any customer facing field, candidate with more experience will be considered as Customer Support Specialist

 

WHAT YOU WILL BE DOING DAY TO DAY

The Customer Support Generalist will be working in the below areas and actively build rapport with customers by being empathic, helpful and providing a solution that satisfies the customer. The Customer Support Generalist also offer additional buying opportunities by informing the customers about choices available in our product and service range to fulfill their needs.

 

Customer Hotline

  • Provide fast and easy support to customer enquiries through call regarding product, promotion, delivery, replacement order, stock, price and handle 1st tier customer complaints
  • Balance customer’s expectations & service level by providing effective and efficient solutions to customers
  • Fulfill daily operational tasks and documentation in line with routines, regulation and guidelines

 

Working Condition

  • Opening hours of Customer Support Centre: 09:00am to 06:30pm
  • Shift working hours for Full-time: 10 hours per day
  • Averagely monthly time off – 10 days including statutory holidays
  • Working location: Shatin Office

 

TOGETHER AS A TEAM

  • To build and retain a long-lasting relationship with new and existing customers in a multichannel retail environment

 

COMPENSATION PACKAGE

  • Annual Fixed Bonus, Attendance Bonus, Overtime Compensation, Referral Bonus Scheme, 12 to 18 Days Paid Annual Leave, Paid Marriage Leave, 14 Weeks Maternity Leave and 5 Days Paternity Leave, 17 Days Public Holiday, Medical Coverage, Non-Contributory Group Retirement Plan, Staff Discount, Birthday Coupon, Excellent Career Path

 

Interested applicants please apply for the positions by clicking Apply Now and upload your full resume in the application.

 

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference.