Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged...
Working at the IKEA Group means that you are part of an inspiring, fun and fast-paced environment. We’re the world’s largest home furnishing retailer, with 135,000 co-workers and operations in 43 countries. We offer exceptional career and learning possibilities at IKEA. Our co-workers are encouraged to try different roles, and many change between functions and countries several times in their careers. You can design your own career path according to your development plan and future goals. We believe in every co-worker’sability to develop. Because as you grow, IKEA grows too.

Customer Support Generalist – Hotline/Email/Social Media

Job level Entry
Education F.5 - F.7 or DSE
Location
Shatin
Employment type Full Time
Benefits Medical plan
Industry Retail - Others
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Retail Sales
Published On 20/10/2018

Responsibilities

  • Answer enquiries via hotline/email/social media platform regarding delivery, product information, service detail and general CS issues
  • Handle complaints to provide effective and efficient solution to customers
  • Communicate a realistic timeline for the resolution and keeping them informed as promised
  • Operation hours of Call Centre: 10:30am to 08:00pm
  • Shift working hours for Full-time and Contract: 8 hours per day
  • Working location: Shatin Office

 

Requirements

  • Passionate about getting a good solution for customers
  • Remain calm and helpful, offering solutions to ensure customers are satisfied with overall service level
  • Passion in home furnishing and IKEA culture & values
  • Form 5 or above, with 1 - 2 years working experience in customer service field
  • Good command of English and Cantonese; fair in Mandarin
  • Hands-on PC knowledge (e.g. MS Office words, Excel, PowerPoint, Chinese Input)
  • Good manner and customer-oriented
  • Candidate with more experience will be considered as Senior Customer Service Representative

 

Interested applicants please apply for the position by clicking here and upload your full resume in the application.

Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department.

Applicants not heard from us within six weeks may consider their applications filed for future reference.