A Wonderful Workplace for you to Grow and ExcelUL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and...

A Wonderful Workplace for you to Grow and Excel

UL is a global independent safety science company with more than a century of expertise innovating safety solutions from the public adoption of electricity to new breakthroughs in areas such as sustainability, renewable energy, mobile payment security and nanotechnology. Dedicated to promoting safe living and working environments, UL helps safeguard people, products and places in important ways, facilitates trade and provides peace of mind

Customer Support Specialist

Job level Entry
Work exp Minimum 2 Years
Education Bachelor Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Shatin
Benefits 13-month pay, 5-day week, Competitive pay, Insurance plan, Performance bonus
Industry Engineering / Technical Services (Electrical / Electronic / Mechanical / Other)
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 07/11/2019
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Under direct supervision, the Customer Support Specialist creates, maintains, and updates suppliers and users for materials search. Performs analytical assessments on users and suppliers and performs quality verifications. Provides customer support via web, workflow queue, and interpersonal communication.

Job Responsibilities:

  • Processes daily submissions and requests for user access and analyzes each user against provided key criteria and rules.
  • Responsible for making timely changes to existing customer accounts.
  • Provides one-on-one customer service for customers, addressing issues, escalations and content updates. Ensures customer’s satisfaction is provided at the highest quality.
  • Performs special projects as directed which require analysis and decision making, customer record updates and modifications.
  • Identifies process improvements and opportunities for efficiencies.
  • Performs other duties as directed.

Job Requirements:

  • Bachelor Degree holder
  • Customer focused with a professional presentation in both written and oral communication.
  • Good command of English and Chinese; basic knowledge of Korean or Japanese will be an advantage.
  • Proficient user of Microsoft Office (Excel, Word, Outlook)

     

Excellent career exposure and competitive remuneration are offered to those who are looking for challenging opportunities. Growth and development are part of our DNA. Our working environment is a launch pad for our employees to excel. Your growth will be supported with targeted development, rewards and recognition programs, so that you can maximize your potential. If you are interested in this position, please contact us on 2418 8025 for further details.

We are equal opportunity employers committed to workforce diversity and fair employment practices. All data collected will be used for recruitment purpose only.