About this employer Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 which endeavors to deliver secure, effective, stable and cost-effective IT solution and service to our partners and customers in Hong Kong, Macau and South China. We are having sales and service office in these three places,...
About this employer

Pro-Tech Technology (Asia) Ltd (PTT) was established in 2004 which endeavors to deliver secure, effective, stable and cost-effective IT solution and service to our partners and customers in Hong Kong, Macau and South China. We are having sales and service office in these three places, and meanwhile, we are running an operation office in Mainland China.

Our Vision
Every challenge embraces a vision. Similarly, the computer industry was created by people who had a clear vision and subsequently turned it into a challenge. For instance, Steve Jobs, the founder of Apple Computers, who took the challenge of turning the struggling Apple company into one of the most successful enterprises by masterminding the concept of iPhone. Likewise, Bill Gates, the founder of Microsoft, who envisioned the day when there will be a computer on every desk, home and company. Accordingly, Pro-tech was founded on this same shared vision. Our prime objective is to continue our leadership in the distribution of computer systems, networks and peripherals by bringing the best returns on the investments, achieving maximum cost effectiveness, giving the best value for our customers' investments and, last but not least, the best company for our staff.

Deskside Support Engineer

Job level Entry
Work exp Minimum 1 Year
Education Diploma / Certificate
Location
Kowloon Bay
Employment type Full Time
Industry Information Technology
Job function Information Technology > Technical Writing / Consulting
Information Technology > Others
Merchandising / Purchasing > Others
Published On 27/09/2018

 

Responsibilities:

  • Handle Tier 1 help desk tickets / escalations through tickets or phone 
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process 
  • Manage and monitor internal assets to ensure accurate inventory records 
  • Desktop Support, setup and configuration 
  • Other duties may be added and/or assigned as needed

Requirements:

  • Diploma / Certificate in Computer Studies or equivalent
  • At Least 1 year relevant working experience
  • Have a strong technical knowledge in Windows, Mac OS
  • MCP / MCSE / MCITP holder preferred
  • Implementation of new projects
  • Good interpersonal skills, initiative, work independently 

 

 

Attractive salary package will be offered to the right candidate with excellent career development opportunities.

Please submit your application IMMEDIATELY enclosing your full resume with expected salary and available date by clicking Apply Now or send email to Human Resources Department, Unit 1011 -12, 10/F., Chevalier Commercial Centre, No. 8 Wang Hoi Road, Kowloon Bay, Kowloon, Hong Kong

For more information about PRO-TECH TECHNOLOGY, see www.ptt-asia.com

We are an equal opportunities employer. The information provided will be treated in strict confidence and used only for consideration of application for relevant/similar post(s) within Pro-tech Group. All personal data of unsuccessful applicants will be destroyed within 3 months