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ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical support services. Our clients are major corporations in all sectors including Banking & Finance, Telecommunications, Government and Educational and other business nature.

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.


For more information, please visit our Website at www.sogservice.com

ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical...

ServiceOne Limited is an independent IT services provider founded in 1999, with over 2,000 employees in 52 offices across Hong Kong, mainland China and Macau. We provide Well-Rounded IT services, including secondment service, warranty and maintenance service, IT outsourcing service, helpdesk and technical support services. Our clients are major corporations in all sectors including Banking & Finance, Telecommunications, Government and Educational and other business nature.

To Stay true to ServiceOne’s ongoing mission that is to deliver the highest quality services to all her customers, we invite high-caliber candidate of you to join our company.


For more information, please visit our Website at www.sogservice.com

Deskside Support / Helpdesk Support (Investment Bank)

Job level Entry
Work exp 1 Year To 3 Years
Education Diploma / Certificate
Professional Qualification CCNA/CCNP, MCP or MCSE holder will be definitely an advantage
Skill Solid experience of Intel based PC hardware/peripherals, Good knowledge of network and server side infrastructure
Language Chinese - Cantonese, English
Location
Not Specified Unspecified
Employment type Full Time
Benefits 5-day week
Industry Information Technology
Job function Information Technology > Engineering - Hardware
Information Technology > Help Desk / IT Support
Information Technology > Others
Published On 24/01/2018 2018-01-24

Responsibilities:

  • Provide onsite support on Desktop systems, hardware/software installation and networks
  • Manage and process the incidents and requests through ticket system
  • Ensure timely resolution of issues by acquiring necessary information to best measures impact to the customer
  • Update and communicate with vendors for incoming hardware orders and repairs
  • Assist project in support and ad hoc technical assignments as required

Requirements:

  • Diploma / Degree in Information Technology or Computer related disciplines
  • At least 2-3 years of relevant experience in IT support is preferred
  • CCNA/CCNP, MCP or MCSE holder will be definitely an advantage
  • Solid experience of Intel based PC hardware/peripherals
  • Good knowledge of network and server side infrastructure 
  • Fluent in English on both written and spoken is a Must
  • Fresh graduate are also welcome 


For Interested parties, please send your resume with date of availability and expected salary by email for application.

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