Shangri-La International Hotel Management Ltd is a global leader in luxury hospitality with unique Asian heritage. We manage 102 hotels and resorts under 4 brands nested in key cities. We are consistency rapidly growing with a strong development pipeline globally.
Shangri-La International Hotel Management Ltd is a global leader in luxury hospitality with unique Asian heritage. We manage 102 hotels and resorts under 4 brands nested in key cities. We are consistency rapidly growing with a strong development pipeline globally.

Desktop Administrator

Job level Entry
Education Bachelor Degree
Location
Quarry Bay
Employment type Full Time
Benefits Dental plan, 5-day week, Insurance plan, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Published On 05/02/2019
ref. Employer Ref. 97659

We are currently seeking a Desktop Administrator to join our team in the Information Technology Division at the Corporate Office in Hong Kong. The Desktop Administrator is responsible for providing end user computing support for the Shangri-La Headquarter office in Hong Kong.


Key responsibilities:

  • Provide technical support of the IT infrastructure in the Corporate Office (video conferencing and AV facilities, help desk support including users who are working on the road)
  • Support on end user computing (Anti-Virus, security patch update, OS upgrade, software version upgrade); technical support on mobile devices and remote VPN access
  • Evaluate and recommend new technologies in office automation and end user computing software
  • Work with vendor to provide computer hardware maintenance support
  • Active Directory administration; email administration; software licenses and hardware inventory management
  • Perform duties and special projects as assigned by the supervisor or senior management


Experiences and skills required:

  • University degree in the field of Information Technology preferred
  • 3-5 years direct work experience in an end user computing support
  • Certified as a Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST) or other relevant course preferred
  • Expert knowledge of Microsoft Windows Operating System and PC applications
  • Knowledge of workings, configuration of Android and iOS devices
  • Familiar with managing mobility devices (Apple iOS & Samsung Android)
  • Proficient in written and oral English, fluent in Cantonese