Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company...
Fwone was established in 2001 as an IT training company and has now become a major international technology company. We are a global IT service provider with China, Hong Kong, Taiwan, Singapore, Malaysia, US and UK branch offices, Our mission is to build the trustworthy and profitable global IT company providing the high quality IT service desk, system integration and IT solution our valued customers. Fwone has IT career opportunities around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a “get it done” attitude, we offer the right environment for you.

Desktop Support

Job level Senior
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Benefits Dental plan, Paid overtime
Industry Internet / Digital / eCommerce
Job function Information Technology > Help Desk / IT Support
Information Technology > Others
Published On 25/12/2018

Responsibility

  • Coordinate End User PC standards development and operational roadmap planning with the appropriate internal teams and suppliers relating to services for delivered to the enterprise.
  • Coordinate End User PC related activities such as project, deployments / upgrades with the appropriate internal teams and suppliers.
  • Ensure appropriate reporting and metrics are being delivered to Manager3
  • Analysing, solving technical problems regularly and identify trends for recurring problems, if any, and reduce or eliminate such problems.
  • Coordinate with PC and mobile device vendor/partner to deliver quality IT service.
  • Assisting users by providing training and clarification of problems.
  • Lead and train junior staff on business and technical knowledge.
  • Provide Senior Executive Support.

 

Requirement

  • University Graduate or above.
  • 5-8 years of relevant experience with at least 3 years’ experience is at the supervisory level.
  • Good technical skill and support experience on O365 and its application.
  • Good level of knowledge on LAN, WAN, AD and Desktop application support.
  • Effective communication and good people skill.
  • Experience on Project management.