Darwin Rhodes was established in 1996 to serve the insurance and financial services markets. Without exception our competitors of comparable size are subdivisions of generic recruitment firms active simultaneously within wide ranging markets such as secretarial, commercial and IT. We recruit investment...

Darwin Rhodes was established in 1996 to serve the insurance and financial services markets. Without exception our competitors of comparable size are subdivisions of generic recruitment firms active simultaneously within wide ranging markets such as secretarial, commercial and IT. We recruit investment and insurance professionals including actuaries, benefit consultants, specialist general insurance staff, investment and compliance specialists and financial advisers. Today we have the largest team of consultants worldwide serving these specialised markets.

Our recruitment consultants develop as specialists within their own fields, working in teams with responsibility for specific markets; Actuarial, Pensions/Investment, General Insurance and Financial Services/Distribution. So when an applicant registers a CV, or a client registers a vacancy, they are guaranteed to speak to a consultant who understands their needs.

Desktop Support Engineer

Job level Entry
Location
Within Hong Kong
Employment type Full Time
Industry Information Technology
Job function Information Technology > Help Desk / IT Support
Information Technology > Network / System Admin
Information Technology > Software Development
Published On 13/09/2019

• Handle Escalated calls from Service Desk which require Touch Services.
• Participating in release of new IT services/applications into production
• Completion of documentation including Trouble Tickets
• Install/Configure software on a system.
• Fixing issues with OS software (Windows and MacOS) and hardware.
• Attend meetings with the Clients and support personnel when required and publish the minutes of the meeting.
• Provides weekend on-call support coverage as and when required.
• Local Server and storage management guided by the offshore teams
• Local Network management guided by the offshore teams• Infra related project management
• Manual replacement of Tapes where required.
• Responsible for IMAC/Break fix activities.
• Modifying, establishing OS and environment parameters as requested through ticketing system.
• Install/Configure software on a system
• Fixing issues with OS software and hardware.
• Initial configurations of the Switch/Router/FW Server
• Placing the Network devices on the Rack,LAN Cabling from Patch panel to Network device
• Testing of the new network device/WAN circuits and enable for production based on the instructions from the Regional/offshore network team
• Restart of Network devices, servers/printers, storage
• Troubleshoot the same with offshore teams and external support companies
• Checking of LAN cable to/from patch panel.
• Coordinate / Facilitate with the WAN service provider for testing / Diagnosis / resolution.
• Coordinate / Facilitate with the Hardware Vendor for resolution.
• Login to the Network devices & perform tasks based on the instructions from the TCS Network team.
• Checking the status of status panels of servers, UPS
• Co-ordinating the physical movement of servers, A/C, UPS etc