HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.
HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.
HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.
Digital Customer Service Representative 網絡客戶服務代表 (5-day work) (Join-in Bonus up to $12,000)
| Job level | Entry |
|---|---|
| Work exp | Minimum 1 Year |
| Education | F.5 - F.7 or DSE |
| Location |
Shatin
|
| Employment type | Full Time |
| Industry | Telecommunications |
| Job function |
Engineering > Electrical / Electronic Engineering Sales / Business Development / Customer Service > Customer service / Sales Support Sales / Business Development / Customer Service > Telemarketing / Call Centre |
| Published On | 20/10/2018 |
<< Join us in Oct, you can enjoy Join-in Bonus up to $12,000 >>
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Responsibilities
- Handle customer’s enquiries, complaints and technical support via email and web chat in a timely and professional manner
Working location
- Shatin (nearby City One Town)
Working hour
- 42.5 hours per week, 5-day work
- Willing to take up day or night shift duty (optional to candidates) and work on weekend & public holidays
We look for
- F.5 / DSE or above with 1 year of customer service experience or Bachelor degree holder
- Customer-oriented and good caring attitude
- Chinese typing using 速成 / 倉頡 input method at required speed of 30 wpm
- Good command of written English and Chinese
- Hands-on experience of PC operations and Internet knowledge
We offer you
- Attractive basic salary with commission & sales incentive
- Night shift allowance
- Comprehensive training with pay
- 14-day annual leave
- Marriage leave
- Maternity leave
- Paternity leave
- Career development opportunities
- Medical coverage
- MPF / Occupational Retirement Schemes
- Employee product / service discounts
- Study sponsorship
Walk-in Day
Date：22 Oct (Mon)
Time：2pm to 6pm
Venue：G/F, Ginza Plaza, No.2A Sai Yeung Choi Street South, Mongkok
旺角西洋菜南街2A號銀城廣場地下
Document required：Original of HKID, original and copy of academic & working reference
Date：24 Oct (Wed)
Time：2pm to 5pm
Venue：15/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay (MTR Quarry Bay Exit A)
鰂魚涌英皇道979號太古坊電訊盈科中心15樓 (港鐵鰂魚涌站A出口)
Document required：Original of HKID, original and copy of academic & working reference
FaceTime interview
Whatsapp 6029 4292 us to arrange FaceTime interview
Application method
You can also send us your resume (please indicate the position applied) via the following methods.
Email:
Phone: 2888 7388
Whatsapp: 6029 4292
cpjobs.com - Digital Customer Service Representative 網絡客戶服務代表 (5-day work) (Join-in Bonus up to $12,000) - is a part of Engineering, Sales / Business Development / Customer Service, Telecommunications, in Hong Kong, placed by HKT