Our client is a well known power firm with businesses across the Asia region. To cope with their business needs, they are now hiring for a passionate talent for their IT team in Hong Kong and you will be responsible to lead team on digital transformation on customer facing applications to improve customer...
Our client is a well known power firm with businesses across the Asia region. To cope with their business needs, they are now hiring for a passionate talent for their IT team in Hong Kong and you will be responsible to lead team on digital transformation on customer facing applications to improve customer experiences.

Digital IT Lead - SAP CRM/ E-commerce/ Chabot

Job level Middle
Work exp Minimum 6 Years
Education Bachelor Degree
Location
Within Hong Kong
Employment type Full Time
Industry Energy (Oil, Gas, Petroleum) / Resources / Waste Management
Job function Information Technology > IT Project Management
Information Technology > Application Development
Information Technology > System / Business Analyst
Published On 07/11/2019
ref. 4107422/001_15792
  • One of the largest power company in APAC
  • Multinational and innovative team
  • Large scale digital transformation
  • Project Management
  • Team Leading Exposure
  • SAP CRM and digital projects (web, mobile, Ecomm and AI - Chabot)
  • Exposure across APAC region

客户简介

Our client is a well known power firm with businesses across the Asia region. To cope with their business needs, they are now hiring for a passionate talent for their IT team in Hong Kong and you will be responsible to lead team on digital transformation on customer facing applications to improve customer experiences.

工作内容

As a Digital IT Lead - Customer Facing Applications, you are required to:

  • Act as a Project Manager to perform fesibility study, manage resources, timeline and budget
  • Proactively review customer journey, re-design, propose improvements and customer facing application enhancement projects
  • Perform risk analysis, propose and source solution with vendor management
  • Maintain close communication with stakeholders, understand their needs and translate their requirements into specifications
  • Lead a team of 3 to 4 on customer service of programs(Cloud, SAP) to better customer engagement and lead digitization transformations in customer services including ChatBot, Call Centre Omni Channel system's solution upgrade and WebPC cloud migration
  • Delivere customer facing projects (Smart Technology, website revamp and mobile app).
  • Introduce digital transformations to Business Department( e.g. Office 365,SAP ISU, Cloud IAAS migration, Windows 10 adoption)
  • Introduced several changes to the team (Agile/ Scrum Implementation Strategy)

理想的求职者

  • Bachelor degree in Information Technology or a related discipline
  • PMP or Scrum Master holder is a big plus
  • 6 years + experience in project management with focus in customer facing applications
  • Experience in Agile or Scrum project methodology is a plus
  • Experience in API based application integration, IoT systems, customer digital channel (e.g. Customer Web/App, mobile payment, E-commerce, chatbot), robotic process automation, digital experience platform and experience in digital transformation
  • Experience in SAP CRM/ Hybris is preferred
  • Knowledgeable with .Net Framework is preferred
  • Good spoken and written Chinese and English
  • Innovative and fast-paced people leader

福利待遇

Our client offers an attractive remuneration package to the successful candidate, including discretionary bonus, a comprehensive medical and insurance coverage, as well as opportunities to grow within the group.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Eliza Lai on +852 2848 9544.