Digital Release and Change Analyst - Retail Banking and Wealth Management

Job level Middle
Location
Within Hong Kong Hong Kong
Employment type
Industry Banking
Job function Banking / Finance > Retail Banking / Branch Banking
Published On 04/09/2018 2018-09-04 2018-10-04
ref. 0000BP9V

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

Retail Banking and Wealth Management serves more than 38 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels.

We are currently seeking a high caliber professional to join our team as Digital Release and Change Analyst.

In this role, you will

  • Support      activities from initial engagement through to ongoing feature enablement      supporting all business readiness activity.
  • Ensuring      markets are fully equipped to undertake all business readiness activity      associated with an individual release of new features including training,      communications, pilot testing, operational impact      assessment, checklists, procedures, Monthly Report, ensuring all      relevant stakeholders have provided relevant sign off, release approach
  • Support      customer and staff pilots where required.
  • Support      activities including management of implementation activities, live proving      and running Command and Control meetings to ensure successful      delivery of digital releases.
  • Support      delivery of local training deliverables to markets contact centre or network      to support releases.
  • Support      the Senior Digital Release Manager and Senior Digital Change Manager      through all activities outlined in role summary and any other activities      deemed necessary and relevant.
  • Provide      support to local markets covering internal and external communications,      operational impact and training or migration and implementation approach      definition, providing consistent support and materials that maximize      reuse. 
  • Seek      opportunities for continuous improvement, process refinement and seeking      efficiency.  
  • Support      markets with delivery of HSBC Digital Solutions digital initiatives and      digital Key Performance Indicators through supporting feature enablement      and ensuring local market benefits are realised.
  • Support      the Senior Digital Release Manager through all activities outlined in role      summary.
  • Ensure      that project activities are delivered within the agreed budget
  • The      role holder will work with Release Management, Change Management, Global      Digital Product Owners, Transformation and other delivery areas such as      Cross Functional Teams, regional Information Technology
  • Actively      engaged with local Digital teams and their business stakeholders, to      ensure digital change is embedded.
  • Proactive      management of digital initiatives highlighting and taking action to      mitigate risks and issues, ensuring deliveries are on time and to quality      standards with minimal disruption.
  • Work      with Senior Business Release Managers and Senior Digital Change Managers      to ensure that all activity to support release of new features is planned      and governed to time or quality.
  • Passionate      about the change agenda and a role model across the stakeholder group.
  • Provide      Subject Matter Expertise across all areas of responsibility.
  • Actively      share knowledge and seek opportunities to showcase delivery success.      
  • Ensure      change control and governance aligned to bank standards and replicated      throughout deliveries to ensure key responsibilities meet Function      Instruction Manual requirements such as Checklist.
  • Ensure      clear roles and responsibilities are met and that individual and team      ownership of tasks meets agreed timeline.
  • Identify      key risks, issues and interdependencies and provide appropriate mitigation      strategies or escalation as appropriate.
  • Support      audit or independent programme assessments as required.
  • Ensure      HSBC is not put at any operational or reputational Risk.

To be successful in this role, you should meet the following requirements

  • ​Experience      of working directly with individual markets or a region to support local      business readiness activity needed for delivery of digital change. 
  • Excellent      negotiation and relationship management skills to satisfy a wide range of      internal and external customers with conflicting priorities and the      ability to lead and influence.
  • Strong      planning and governance skills.
  • Subject      Matter Expertise of digital channels, including technical, market place      and customer considerations.
  • Subject      Matter Expertise in internal or external communications, operational      impact assessment, training, migration and implementation planning. 
  • Strong      commercial focus, ability to balance risks versus rewards and maximize      cost effectiveness and profitability for the business.
  • Highly      developed communication skills, both written and verbal, to explain      complex or technical issues.
  • Pragmatic      decision making skills, with the ability to make clear judgments based on      data and understand the implications.
  • Good      understanding of project methodologies, frameworks and best practice
  • Ability      to take a portfolio view and effectively manage multiple market deliveries      and releases whilst ensuring each project runs effectively.

For further details and application information please visit our career site, search under reference number 0000BP9V

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

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Issued by The Hongkong and Shanghai Banking Corporation Limited