The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton...
The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.

Director of Rooms 房 務 總 監

Job level Senior
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Causeway Bay
Employment type Permanent
Benefits 5-day week, Competitive pay, Dental plan, Discretionary bonus, Education subsidies, Insurance plan, Medical plan
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Catering / Hospitality > Others
Published On 06/05/2019

Job Responsibilities

  • Supervises the overall activities of Front Office, Housekeeping, Health Club and Security operations
  • Ensures that his/ her subordinate department heads duly understand their roles and responsibilities through proper governance
  • Coordinates exchange of pertinent information between departments within the Rooms Division and directs exchange of information with other departments
  • Monitors the personnel of these operations to ensure guests do receive prompt, cordial attention and personal recognition
  • Ensures staff, particularly guest contact personnel, are familiar with IHG Rewards Club members, known repeat guests and other VIPs and provide special attention and recognition
  • Conducts daily inspection of hotel’s areas including hotel driveway, reception and concierge, guest rooms, guest floor corridor and health club facilities
  • Attends daily operational briefing of his departments on a rotation schedule to ensure hotel management message are cascaded efficiently and accurately
  • Participates in the monthly Engineering Plant Room Walk-Through with General Manager, Director of Engineering and Director of Finance & Business Support to ensure the equipment and facilities are in good conditions
  • Attends the daily operations morning briefing with General Manager, Excoms and Department Heads A to communicate and resolve hotel issues.
  • Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained
  • Assists in maximizing hotel revenue generation through full utilization of company systems, business processes and specifications.  
  • Achieves budgeted revenues, control labor costs and expenses, and maximize profitability within all areas of responsibility.

Job Requirements

  • Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or related disciplines
  • Minimum 3 years relevant experience in a similar capacity
  • Strong leadership skills in managing teams to drive for results
  • Good interpersonal, communication and writing skills
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Knowledge of OPERA Property Management System
  • Proficient in the use of Microsoft Office applications, e.g. Word, Excel and PowerPoint
  • A high energy level and a passion for achieving results
  • A passion for delivering superior results

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting www.ihgjobs.hk, or email your resume to []

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.

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