Save the Children believes every child deserves a future. In HK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the...

Save the Children believes every child deserves a future. In HK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We delivery lasting results for millions of children, including those hardest to reach.

Are you passionate about helping children to help themselves? Join us in inspiring breakthroughs in the way the world treats children and to achieve immediate and lasting change in their lives!

Donor Service Officer (Call Centre role)

Job level Entry
Education Not applicable
Location
Western District
Employment type Full Time
Benefits Dental plan, 5-day week, Medical plan
Industry Charity / NGO / Non-Profit Org / Social Services
Job function Sales / Business Development / Customer Service > Others
Sales / Business Development / Customer Service > Customer service / Sales Support
Government / Social Service > Community Services / Non-profit Organisations
Published On 25/05/2019

Reports to: Donor Relationship & Engagement Manager

 

KEY AREAS OF ACCOUNTABILITY:

  • Handle, build relationships and retain donors through emails and phone calls
  • Handle and maintain hotline and emails inquiries from donors
  • Contact donors and resolve unsuccessful donation transactions
  • Handle all types of donation processing including cash, cheque and credit card transactions
  • Conduct warm welcome call to new donors
  • Assist any administrative or reporting support when required
  • Provide any ad hoc support as requested by line manager

 

QUALIFICATIONS, SKILLS AND EXPERIENCE

  • Form 5/equivalent or above, with 2 years working experience in customer service or telemarketing
  • Candidate with less relevant experience will be considered for the position of Assistant
  • Proficiency in English & Chinese word processing
  • Good knowledge of computer application such as MS Office
  • Customer service oriented with good telephone manner
  • Good team player & dedicated, and passionate to work in NGO
  • Good spoken and written English and Chinese
  • 5-days work week

Don’t miss the opportunity to have career success and fulfillment while you deliver change for children to attain the right to survival, protection, development and participation.

We need to keep children safe so our selection process, which includes background checks, reflects our commitment to the protection of children from abuse. Candidates at the final stage of recruitment process may be requested to undergo Sexual Conviction Record Check by the Hong Kong Police. If you refuse to undergo the check, we have the right not to consider your application.

Interested parties please send full resume, including your current & expect salary and date of availability by clicking . Personal data collected will be used for recruitment purpose only.

Personal data collected will be used for recruitment purpose only.