Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers. Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV...

Genting Hong Kong Limited is Asia’s leading global cruise company, specifically targeted for high-end consumers.
Recognized for its core competences for land and sea-based businesses, Genting Hong Kong comprises of Star Cruises, Dream Cruises, and Crystal Cruises, along with German shipyards MV Werften and Lloyd Werft, including the prominent nightlife brand Zouk, and Resorts World Manila (“RWM"). Located in over 20 locations worldwide, it has its main offices in Australia, China, Germany, India, Indonesia, Japan, Malaysia, the Netherlands, the Philippines, Singapore, Sweden and the United States.
The Company anticipates to launch its Global Class Ships which will be run by artificial intelligence and fashioned with an exotic array of leisure, entertainment and dining for amazing cruise experience.
Our employees enjoy a dynamic and diverse culture, where they are treated with high esteem. Immense opportunities for accelerated career development and progression are made available for every aspiring individual. Besides, every staff get to enjoy our products and services at attractive rates, along with their friends and families.
This is definitely the place you want to be. Join us and let Your Dream Career Set Sail in Genting Hong Kong.

Duty Manager - Outbound Sales (Call Center)

Job level Entry
Work exp Minimum 2 Years
Education Diploma / Certificate
Location
Within Hong Kong
Employment type Permanent
Industry Entertainment / Recreation / Performance
Job function Administration > Administration / Operation Manager
Sales / Business Development / Customer Service > Customer service / Sales Support
Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 21/11/2019

Responsibilities:

  • Establish and maintain complete knowledge of departmental policies, procedures and service standards.
  • Ensure complete knowledge of correct maintenance and use of equipment and ensure the equipment is used only as intended.
  • Monitor and ensure the productivity levels, service standards and customer relations are maintained.
  • Monitor daily operations in terms of phone calls received and allocation of resources are efficient.
  • Ensure the team has up to date information and familiar with all promotional procedures, special events and tournaments.
  • Ensure the team with proper phone etiquette with each customer; also familiar with the formats to assist guest requests, answer questions and resolve problems.
  • Attempt to resolve customer complaints/ requests is an efficient manner ensuring customer satisfaction
  • Manage, coach and develop the team, including the directing and setting of performance objectives to ensure key department and business objectives are achieved.
  • Identify training needs as required and succession requirement are satisfied.

Requirements: 

  • High school diploma, college education in Marketing or related field preferred
  • At least 2+ years’ experience in the gaming industry or related field
  • Display a high commitment to customer service
  • Is a team player who motivates others to work effectively within the team.
  • Achieves agreed business objectives and accepts accountability for results.
  • Adopts and implements new approaches and practices to meet changing circumstances
  • A target-driven attitude with flexibility to work any shift on any day of the week
  • Strong written and verbal English, Cantonese and Mandarin language skills are essential

Interested parties please click to apply job.

Genting Hong Kong is an Equal Opportunity Employer. All applications received will be treated in strict confidence and be used exclusively for recruitment purpose only. If you are not contacted within four weeks, your application will be retained for a period of 1 year and may be presented for other appropriate positions within this period.