Searching C Company Limited is a fast growing start-up e-commerce platform with focus on assisting quality brands to launch their products in the Asia-Pacific Area. Based in Hong Kong, Searching C possesses an integrated product launching channel which covers both online and offline. With a principle...

Searching C Company Limited is a fast growing start-up e-commerce platform with focus on assisting quality brands to launch their products in the Asia-Pacific Area. Based in Hong Kong, Searching C possesses an integrated product launching channel which covers both online and offline. With a principle of curating products from the elite brands, Searching C brings customers with the newest and most amazing features each designer created.

E-Commerce Customer Service Executive 電商客服主任

Job level Entry
Education F.5 - F.7 or DSE
Location
Wanchai
Employment type Full Time
Benefits 5-day week
Industry Trading / Merchandising / Wholesale
Job function Administration > Receptionist
Sales / Business Development / Customer Service > Customer service / Sales Support
Information Technology > Others
Published On 29/05/2019

Responsibilities:

  • To handle daily customer inquiries and complaints via calls, emails and livechat platforms (including facebook / instagram / whatsapp/ line / zendesk / youtube) regarding product requests, after-sales, complaints, return issues, etc.
  • Handle walk-in customer inquiries and receptionist back-up
  • Handle returned stocks operation flow
  • To initiate customer’s interest on Innovative Products and Trends.
  • To retain and save any lapsed or customer cancellation request
  • Ensure customer queries and feedback are quickly and effectively resolved with courtesy

Requirements:

  • F.5 or above with minimum 2 years relevant experience in service industry (Experience in E-commerce industry is highly preferred
  • Customer-oriented with good communication skills is essential
  • Able to work independently
  • Good proficiency in written and spoken English, Cantonese, Putonghua
  • Good PC knowledge and typing skills. Chinese typing is required (35 words / minute is expected)
  • Customer oriented, pleasant, mature, independent and able to work under pressure
  • Immediately available is highly preferred
  • Fresh graduates will also be considered

We offer:

  • Excellent career prospects
  • Competitive pay
  • 5 days work
  • Incentive schemes
  • Attendance bonus

職務

  • 處理客戶電話查詢,電郵客戶查詢及其他渠道的即時對話(包括facebook / instagram / whatsapp/ line / zendesk / youtube)
  • 接待客戶並處理退款流程
  • 解答客人有關產品的查詢包括價格、付款方法及查詢訂單運輸情況
  • 引起客戶對創意產品之興趣並耐心處理客人查詢及投訴以致提供優質客戶服務

職位要求

  • 中五或以上程度
  • 操流利廣東話,普通話及基本英語
  • 基本電腦操作
  • 能提供優質客戶服務,具良好電話對答技巧
  • 歡迎畢業生申請

For more information about us, please visit our website at www.searchingc.com

Interested parties please send your letter of interest and full resume stating date of availability, present and expected salary to Human Resources Department by email to [hr]@searchingc.com.

For any enquiry please contact us by calling 2954 0707.