RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer...

RecruitFirst is the fastest growing human resource consultancy in the Asia Pacific. We are focused on providing our clients temporary, contract and permanent employment solutions, ranging from support to management roles. Our specialization lies in the Banking and Finance, Insurance, Fast Moving Consumer Goods (FMCG), Luxury Retail and Infocommunications sectors.

Premise on our mission to help people find better jobs and organizations find better people, RecruitFirst is dedicated to ensuring that the best candidates and employers are connected via the rigorous recruitment processes and extensive database that we are continuously developing.

E-Finance & Banking CS Representative ($17-19K/ 5 workdays/ Wellknown bank)

Job level Entry
Location
Within Hong Kong
Benefits 5-day week, Competitive pay, Dental plan, Discretionary bonus, Insurance plan, Medical plan
Industry Banking
Job function Banking / Finance > Corporate Finance
Catering / Hospitality > Customer Service / Ambassador
Published On 04/11/2019

Location: Mei Foo / Causeway Bay

Responsibilities:

  • Handle email, live chat, inbound call on all customer enquiries in a proactive and positive manner
  • Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
  • Handle and resolve customer complaints promptly and escalate to team head if necessary
  • Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
  • To perform any other duty as assigned by supervisor

Requirement

  • Bachelor Degree Holder
  • Minimum of 1 - 2 years’ experience at banking & finance industry
  • Experience in handling customer complaints is preferred
  • Good in verbal and written English and Chinese
  • Good in customer service mindset and interpersonal communication skill
  • Energetic and able to work under pressure
  • Shift work is required on weekends and public holidays

Benefits

  • 14 Days AL
  • 5 workdays
  • Medical insurance
  • Competitive remuneration package
  • Young & Energetic team culture