EAST Residences, a brand new serviced apartment in Quarry Bay. We are currently seeking a creative, presentable and self-motivated individual with a fun and positive personality to join our team.

EAST Residences, a brand new serviced apartment in Quarry Bay. We are currently seeking a creative, presentable and self-motivated individual with a fun and positive personality to join our team.

EAST Residences - Assistant Director of Guest Experience 助理客務關係總監

Job level Senior
Work exp Minimum 8 Years
Education Bachelor Degree
Location
Eastern District
Employment type Full Time
Benefits 5-day week, Dental plan, Education subsidies, Insurance plan, Medical plan, Transportation allowance
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Others
Management > Top Executives (CEO, CFO, CTO, Director, MD)
Travel / Tourism > Customer Service / Guest Relations
Published On 07/11/2019

Purpose of Job

Reporting to Director of Guest Experience, the Assistant Director of Guest Experience is responsible for leading the Management Office operations to ensure adherence to proper standards.

Do you have the following? 

  • Degree Holder in Hotel Management/Property Management or related disciplines
  • Sound knowledge in serviced apartment operations
  • Minimum 8 years working experience with at least 6 years in Front Office, of which 3 years in 4/5-star hotel operation/serviced apartment in relevant position
  • Strong business skill in running Front Office operation including budget and forecast preparation, P&L (Profit and Loss) analysis and cost control
  • Excellent social and language skills with passion for the industry and in delighting guests
  • Strong people management skills including performance management and individual/team development
  • Excellent interpersonal and communication skills, able to work closely with other departments outgoing and people orientated
  • Very flexible and able to adapt to different situations and management demands

We offer attractive benefits (including 5-day work week) and excellent career development opportunities to our team members.

Want to be one of us? Please send us your CV.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. Information collected will be used for employment purpose only.  

Swire Properties Hotel Services Limited