Field Engineer

Job level Entry
Education Diploma / Certificate
Language Chinese - Cantonese, Chinese - Mandarin, English
Within Hong Kong
Benefits 5-day week, Competitive pay, Discretionary bonus, Insurance plan, Medical plan, MPF, Year-end bonus
Industry Information Technology
Job function Information Technology > IT Management
Published On 25/09/2019

Responsibilities :-

  • To carry out daily technical support on bank’s open systems platforms, mainframes, database systems, and data centre facilities.
  • Manage and work with service providers to provide high quality and non-stop IT services to the bank
  • Provide 7x24 technical support to bank’s IT Infrastructure operations, projects and/or initiatives when required
  • Ensure production problems under Technology Infrastructure Services are being resolved and properly followed up by service provider in order to minimize the business impact
  • Monitor, control and maintain tracking of IT equipment move-in/out at Data Centre (DC) and server rooms.
  • Provide checking and reconciliation of client’s devices and assets onsite.
  • Manage vendors to deliver quality IT services for DC and server rooms in accordance with agreed SLA.  
  • Co-ordinate among vendor supports to follow up alerts detected and incidents for facilities at DC and server rooms.
  • Provide support to BAU operations and regular onsite inspections in accordance with client’s standards and processes as well as audit and regulatory requirements for DC and server rooms.
  • Ensure daily operations at DC and server rooms are comply with client’s prevailing processes.
  • Co-ordinate among different teams of vendors and client’s teams to drive and support major production changes at DC and servers rooms.


Requirements :-

  • Strong working experience in Windows and AIX Technical Support (at least 5 years or above)
  • Experience in Windows 2012 MCSE Sever Infrastructure
  • Good knowledge of VMware, SQL, DB2, Oracle database systems & IP network
  • Experience with IBM Open Systems products such as TWS, ITM, TMS, and On-Demand.
  • Technical knowledge with structured cabling and Data Centre Facility Management
  • Technical knowledge in Windows, AIX, Linux, SQL, Oracle, DB2, IP network
  • Hands-on experience in managing DC operators and day-to-day operations of DC
  • Technical knowledge in DC standards, facilities, cabling and physical security controls

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