Asia Recruit is a licensed recruitment agency in Malaysia and is part of a Japanese public listed company, Will Group. We offer local and foreign placement services as well as overseas placement (placing Malaysians abroad) to various organizations from various industries, across all position levels,...

Asia Recruit is a licensed recruitment agency in Malaysia and is part of a Japanese public listed company, Will Group. We offer local and foreign placement services as well as overseas placement (placing Malaysians abroad) to various organizations from various industries, across all position levels, i.e. Non-Executive to Senior Management.

For more information about our company, please visit www.asiarecruit.com.my.

Fraud Protection Specialist 反欺诈专员 / Customer Service Officer 在线客服专员

Job level Middle
Work exp Minimum 1 Year
Education Associate Degree
Language Chinese - Cantonese, Chinese - Mandarin, English
Location
Malaysia
Employment type
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Telemarketing / Call Centre
Published On 02/02/2018

We are representing multinational organisations with high end, high touch outsourced contact center services. They operate state-of-the-art contact centres in Singapore, Hong Kong, Malaysia, Philippines and Thailand. They have a 20-year track record of success with clients in the airline, hospitality, luxury, insurance, banking and technology sectors.

岗位职责 Responsibilities:

  • 依据海量数据,利用机器学习算法以识别垃圾注册、账号盗用、交易欺诈、垃圾内容等风险;
  • Based on massive data, using machine learning algorithms to identify the risk of spam registration, account theft, transaction fraud, spam content
  • 利用多种数据源挖掘用户间的关系以识别潜在欺诈群体;
  • Use a variety of data sources to mine the relationship between users to identify potential fraud groups
  • 通过数据和算法检测异常行为以进行风险的预防;
  • Through the data and algorithms to detect abnormal behavior for risk prevention
  • 进行欺诈分析,评估欺诈风险并总结;
  • Fraud analysis, assessment of fraud risk and concluded
  • 从用户角度监控用户所有的相关数据,分析用户真实诉求,形成安全相关的整体方案,持续优化和完善整个风控体系;监控、发现潜在舆情,提供舆情解决决策方案以及后续舆情服务。
  • From the user point of view monitoring all the user data, analysis of the real demands of users, the formation of security-related overall program, continue to optimize and improve the entire risk control system; monitoring and detection of potential public opinion, to provide public opinion to solve the decision-making programs and follow-up public opinion services

任职条件 Requirement:

  • 在任何领域的最低学位持有者
  • Minimum Degree holder in any field. 
  • 全日制本科及以上学历,具备金融学、经济学、统计学等相关专业知识,2年以上相关工作经验为优先考虑。
  • Relevant expertise in finance, economics, statistics, etc, more than two years relevant work experience is preferred.
  • 熟悉反欺诈业务和流程;
  • Familiar with anti-fraud business and process;
  • 有较强的责任心与敬业精神、团队精神,工作细致认真、积极主动,有执行力,能很快适应工作,具有良好的逻辑思维能力,善于钻研及挖掘;
  • Have a strong sense of responsibility and dedication, teamwork, careful and meticulous work, proactive, executive ability, can quickly adapt to work, have good logical thinking ability, good at research and mining;
  • 具有良好的学习能力、沟通及协调能力;具有敏锐的风险意识和良好的风险识别能力。
  • Have a good learning ability, communication and coordination skills; acute risk awareness and good risk identification ability.
  • 精通华语和英文。
  • Proficient in Chinese and English.
  • 能接受轮班制 (每星期工作五天,两天休息日,8.5小时一天)
  • Must be willing to work on shift ( 5 days job, 2 rest day, 8.5 hours a day)

Vacancy: 20 headcounts
Salary: MYR 4.5K- MYR 5.5K
Location: KL Central, Malaysia
Company provide training and visa