Conveniently and centrally located in the heart of Hong Kong Island is a contemporary modern hotel. It is just 3 minutes' walk from Mass Transit Railway (MTR) station. The hotel equips with 66 chic and trendy guestrooms and suite with uniquely striking décor, offering a smoke-free environment,...
Conveniently and centrally located in the heart of Hong Kong Island is a contemporary modern hotel. It is just 3 minutes' walk from Mass Transit Railway (MTR) station. The hotel equips with 66 chic and trendy guestrooms and suite with uniquely striking décor, offering a smoke-free environment, and comfort to discerning tech-savvy business travellers. We now invite high caliber candidate for the following position:

Front Office Supervisor (5 Days Work)

Job level Middle
Education Not applicable
Location
Tin Hau
Employment type Full Time
Benefits Dental plan, 5-day week, Flexible working hours, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Sales / Business Development / Customer Service > Customer service / Sales Support
Catering / Hospitality > Others
Travel / Tourism > Touring Guide / Travel Agency
Published On 03/12/2018

Job Description

  • Responsible for, but not limit to, the Concierge, Operator, Front Office operation, to provide service for guest to fulfill guests’ needs
  • Provide quality service to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest's experience
  • Handle cash transaction and ensure cash float is maintained
  • Handle guests’ incoming and outgoing correspondence, such as facsimile, e-mail etc.
  • Daily interaction with both guests and hotel team members and providing them information by telephone, e-mail or in written responses
  • To assist the Assistant Manager and Hotel Manager in managing the department according to the established standards

Requirement

  • Diploma or Degree of hotel management or the equivalent
  • Familiarity with the Micro-Fidelio’s Opera system will be an advantage
  • Excellent communication skills with fluency in English and Mandarin (both written and verbal) is required
  • Proficiency in computer knowledge, including Word, Excel, PowerPoint
  • Ability to work a flexible schedule that will include early mornings, late nights, overnight, weekends and holidays