Global Trade and Receivables Finance Client Services Associate - Global Trade and Receivables Finance

Job level Entry
Location Hong Kong
Employment type Full Time
Industry Banking
Job function Banking / Finance > Dealing / Trading
Banking / Finance > Others
Published On 29/11/2016
ref. 00008GM2

Some careers shine brighter than others

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia. 

We are currently seeking a high caliber professional to join our team as Global Trade and Receivables Finance Client Services Associate. 

In this role, you will

  • Conduct outgoing calls and send emails to new trade customers
  • Understand customer needs and recommend solutions for general or transaction specific trade enquiries
  • Build and strengthen relationships with trade customers to meet customer and business needs for existing relationships

  • Coordinate and conduct training workshops for Trade Academy to improve customer trade knowledge which will improve transaction quality
  • Adhere to HSBC Group company policies and procedures, including regulatory requirements 

To be successful in this role, you should meet the following requirements

  • Diploma or above with sound experience in client services along with good understanding of customer service principles and practices
  • Knowledge of trade products as well as insurance and integrated account and internet banking services
  • Good command of both written and verbal English and Cantonese with additional proficiency in Putonghua an advantage
  • Detail conscious with the ability to work effectively and independently

  • Proficient in using Microsoft Office applications including Microsoft Word and Excel, along with good and accurate typing skills
  • Good interpersonal, communication, listening, probing, and problem solving skills  

For further details and application information please visit our career site, search under reference number 00008GM2 

You’ll achieve more when you join HSBC. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited