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MORE is what we bring to life, every single day. MORE has set the standard since 1841 – and we’ve only just begun. A.S. Watson (ASW) is the largest international health and beauty retailer in Asia and Europe with over 14,100 stores in 24 markets. Each year, over three billion customers and members shop with our well-known retail brands. Everyday, we bring MORE to life through our 12 retail brands including Watsons, Kruidvat, Trekpleister, Rossmann, Superdrug, Savers, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine. Our vision At ASW, it is our vision to be the world’s leading health, beauty and lifestyle retailer, and with such ambition in mind we work tirelessly to put a smile on our customers’ faces, in order to deliver our commitment “We bring MORE to life” – to our customers, colleagues, communities and shareholders. Be Part of MORE Inspired by our passionate commitment “Be Part of MORE” is at the heart of the movement at ASW connecting brilliant talent around the world by inspiring them with the higher purpose of working at ASW – “Bringing MORE to life” by making people healthy and beautiful. MORE isn’t just a job. It’s your share in the global success of our brands. Together we’re MORE than you can imagine.  When the Hong Kong Dispensary opened its doors to customers 175 years ago, nobody could’ve imagined it would one day grow into the A.S. Watson Group we know today. The A.S. Watson Group story is already an extraordinary one. But there’s much more to come. Help us write the next chapter. Join us, and Be Part of MORE!    If you are interested to know more about our global brands, explore our different teams and hear our amazing employees’ stories, please visit our career website, www.aswatsoncareers.com.   You are welcome to register at our career website for job application or directly send your full resume with expected salary to A.S. Watson Group HR by email: @.     
MORE is what we bring to life, every single day. MORE has set the standard since 1841 – and we’ve only just begun. A.S. Watson (ASW) is the largest international health and beauty retailer in Asia and Europe with over 14,100 stores in 24 markets. Each year, over three billion customers and members...
MORE is what we bring to life, every single day. MORE has set the standard since 1841 – and we’ve only just begun. A.S. Watson (ASW) is the largest international health and beauty retailer in Asia and Europe with over 14,100 stores in 24 markets. Each year, over three billion customers and members shop with our well-known retail brands. Everyday, we bring MORE to life through our 12 retail brands including Watsons, Kruidvat, Trekpleister, Rossmann, Superdrug, Savers, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson’s Wine. Our vision At ASW, it is our vision to be the world’s leading health, beauty and lifestyle retailer, and with such ambition in mind we work tirelessly to put a smile on our customers’ faces, in order to deliver our commitment “We bring MORE to life” – to our customers, colleagues, communities and shareholders. Be Part of MORE Inspired by our passionate commitment “Be Part of MORE” is at the heart of the movement at ASW connecting brilliant talent around the world by inspiring them with the higher purpose of working at ASW – “Bringing MORE to life” by making people healthy and beautiful. MORE isn’t just a job. It’s your share in the global success of our brands. Together we’re MORE than you can imagine.  When the Hong Kong Dispensary opened its doors to customers 175 years ago, nobody could’ve imagined it would one day grow into the A.S. Watson Group we know today. The A.S. Watson Group story is already an extraordinary one. But there’s much more to come. Help us write the next chapter. Join us, and Be Part of MORE!    If you are interested to know more about our global brands, explore our different teams and hear our amazing employees’ stories, please visit our career website, www.aswatsoncareers.com.   You are welcome to register at our career website for job application or directly send your full resume with expected salary to A.S. Watson Group HR by email: @.     

Group CRM Analyst

Job level Middle
Work exp Minimum 2 Years
Education Bachelor Degree
Location
Shatin New Territories, Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Retail - Others
Job function Legal / Professional Services > Others
Marketing / Public Relations > Marketing - Market Research
Sales / Business Development / Customer Service > Account Servicing
Published On 24/06/2018 2018-06-24

This CRM Analyst will work with the CRM teams across Asia to support the planning and executing of CRM strategies, along with support on campaign performance evaluation

 

Responsibilities:

  • Work collaboratively with CRM teams across business units to plan, develop and implement CRM programs
  • Perform a wide range of customer-centric analyses, including pre/post campaign evaluation, to formulate appropriate CRM tactics and assess program performance
  • Develop dashboards to evaluate program effectiveness on acquisition, retention and profitability
  • Prepare presentations highlighting key insights and actionable recommendations based on analysis results
  • Provide guidance and best practices to enhance CRM capabilities across business units

Requirements:

  • University degree holder in Business / Marketing / Statistics / Information Management or related fields
  • 3-5 years hands-on experience in developing and implementing CRM, loyalty, or direct marketing programs, preferably in retailing/ FMCG
  • Knowledge in campaign management tools (e.g. Siebel / Adobe); Experience in analytical/reporting tools (e.g. SQL / Tableau) will be an advantage
  • Strong business and marketing acumen
  • Excellent project management and communication skills

 

Interested parties please e-mail full resume with expected salary to our company email (shown in our Company Profile)

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the A.S. Watson Group. 

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.