About Plaza Premium Group Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 41 international airports across the world, with a collective goal of ‘enhancing your airport experience’. The Group...

About Plaza Premium Group

Headquartered in Hong Kong, Plaza Premium Group is the pioneer and industry leader in providing Premium Airport Services in over 160 locations of 41 international airports across the world, with a collective goal of ‘enhancing your airport experience’. The Group comprises four core airport services, Airport Lounge, Airport Transit Hotel, Airport Meet & Greet Service, and Airport Dining.

The Group currently employs nearly 5,000 staff and serves over 14 million passengers around the world annually. The Group is dedicated to providing quality services and possesses proprietary knowledge in airport hospitality industry. By continuously surpassing travellers’ expectation, the Group’s network is rapidly growing across major international airports around the world.

Website: www.plazapremiumgroup.com
LinkedIn: https://hk.linkedin.com/company/plaza-premium-lounge-management-limited

Group Director, Quality Management (Hotel/Hospitality)

Job level Senior
Location
HK International Airport
Employment type
Industry Hospitality / Hotel Services
Job function Quality Control / Quality Assurance > ISO, International Organization of Standardization
Quality Control / Quality Assurance > Quality Control & Assurance
Published On 28/07/2018

Responsibilities:

  • Report directly to the CEO and lead the Group Quality Management Department to oversee the Group’s Quality Management Systems (QMS) worldwide
  • Lead Steering Committee to improve current Group’s QMS by reviewing, planning and establish strategy aligned with the Group’s objectives and goals and at the same time, complied with statutory and regulatory requirements and International Standards
  • Develop the implementation plan of Integrated Management System (IMS) to optimise business efficiency by collaborating with headquarters departments and local operations to:
    • develop, facilitate and implement quality management initiatives including but not limited to those of quality management, customer satisfaction, environmental, health and safety, food safety, business continuality, social responsibility, information technology, and risk management in both headquarters and daily operations of all service outlets.
    • ensure all Company Policy, Standard Operating Procedures (SOPs), QMS/IMS manual, Work Instructions (WIs) and formsare up-to-date
    • take lead in QMS transition plan from ISO 9001:2008 to ISO 9001:2015 
  • Work closely with Group Human Resources and Group Learning & Development Departments to promote the awareness of QMS, facilitate process improvement, and drive cultural change 
  • Lead Group Quality Management Department to provide guidance and support to process owners and local Quality Assurance teams to:
    • carry out advanced data collection and analysis for process mapping, gap analysis and feasibility studies
    • plan and evaluate regular compliance and QMS audit programme
    • review any internal and external incidents and quality failures, conduct root cause analysis, identify areas for improvement and drive corrective action plans with relevant process owners and interested parties
  • Provide Steering Committee with process improvement project status update, audit findings and analysis results on a regular basis

 

Requirement:

  • Degree holder with 10 years extensive quality/compliance management experience in Hospitality/Hotel/F&B/Catering/Business industry or related business
  • Exposure in overseas countries management would be an advantage
  • Solid experience in ISO 9001 Quality Management System (QMS) and Integrated Management System (IMS) including but not limited to customer satisfaction, environmental, health and safety, food safety, business continuity,social responsibility, information technology, and risk management
  • Sound knowledge on the use of quality management systems, process and tools
  • Dynamic, well organized with good presentation and communication skills
  • Leadership skills in managing a global team and partnering with overseas counter partners in business process and service quality excellence, and complaints investigations
  • Occasional travel is required

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