Matoon Asia is a boutique executive search firm that prides itself on building long-lasting personal relationships with clients and candidates. Our clients range from regional start-ups to listed companies and we have successfully filled positions across the Greater China and Southeast Asia region. We...

Matoon Asia is a boutique executive search firm that prides itself on building long-lasting personal relationships with clients and candidates. Our clients range from regional start-ups to listed companies and we have successfully filled positions across the Greater China and Southeast Asia region. We represent the best interests of hiring companies and talented employees. We bridge the gaps and find the best win-win for all parties involved.

Group Training Manager

Job level Middle
Work exp 8 Years To 14 Years
Education Bachelor Degree
Location
Kowloon
Employment type Full Time
Industry Retail - Luxury / Jewellery / Watch
Job function Human Resources > Generalist HR
Human Resources > HR Director / Manager
Human Resources > Training & Development
Published On 28/10/2019
Key Responsibilities
 
  • To tailor design an excellent learning and development service (online and offline), consulting and delivering the right learning solutions to enhance the capability of the team.
  • Work with key stakeholders to design, develop and implement best-in-class training contents for varied brand personalities and in response to market trends.
  • Lead creation and delivery of training programs, evaluate client experience in retail network and regularly review program effectiveness and implement findings.
  • Build strong and meaningful relationships with retail operations managers and engage them in periodic training program reviews and reforms as well as further employee skills/career development initiatives.
  • Elevate Trainer’s strengths and weaknesses via one on one coaching with the aim to build a dynamic, cohesive team which delivers consistently to maximise their positive impact on the business.
  • Manage and direct programs focusing on sales, service, and customer experience to measure performance.
  • Support special events or product focus activities via appropriate and timely training to field teams.
  • Conduct retail store visits regularly to mentor, coach and review programs and goals, selling environment opportunities and brainstorm areas for further development.
  • Custodian of corporate training guidelines, materials and SOPs, be ready to roll out and cascade Retail Excellence Programs to regional businesses.

 
The Candidate
 
  • An engaging communicator with excellent facilitation skills.
  • Knowledge and previous experience as a Training Manager (or Retail Sales/Operations Manager with training experience) in the retail or luxury retail industry.
  • Highly developed presentation skills across a range of training mediums and group sizes.
  • Experience of creating Training Programs for varied brand personalities.
  • Able to facilitate exceptional training seminars, ensuring maximised participant learning and understanding of content.
  • Demonstrable coaching, leadership and communication skills. 
  • Digital savvy and embraces new learning technology.
  • Commercial acumen and understanding of the operational levers which drive success in the organisation.
  • Good use of Microsoft applications incl. Excel, Word, Power point.
  • University degree and recognised training certifications and qualifications preferred.
  • Fluent in English and Cantonese, Mandarin a plus.

 

 

Short-listed candidates will be notified via email or telephone within 2 weeks of application. Personal particulars and other information collected will be used strictly for recruitment purposes and will cease to be stored in the recruitment database 2 years after your application date.