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We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic team member who is an art-lover and loves innovation. Customer-oriented candidates with strong background and experience in Hospitality or related disciplines are welcomed!

We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic...

We are a newly set up hotel with fifty-two rooms which blends in art and culture with tourism, we aim to offer the most genuine Hong Kong experience to every visitors. The hotel has a sophisticated Tea Room and Co-work space that differentiates itself from other standard hotels. We are looking for enthusiastic team member who is an art-lover and loves innovation. Customer-oriented candidates with strong background and experience in Hospitality or related disciplines are welcomed!

Guest Experience Manager / Guest Experience Supervisor - Front Office

Job level Middle
Work exp Minimum 3 Years
Education Diploma / Certificate
Location
Yaumatei Kowloon, Hong Kong
Employment type Full Time
Benefits 5-day week, Medical plan, Performance bonus
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Catering / Hospitality > Others
Published On 18/05/2018 2018-05-18
ref. GEMGES/CP/0518

Job Description and Responsibilities

  • Ensure the highest level of the guest satisfaction is achieved by delivering excellent customer service;
  • Maintain long-term relationship with hotel guests;
  • Handle all guest’s enquiries, complaints and emergency cases;
  • Supervises the on-day room sales and room arrangements;
  • Monitors front desk operations and supervises work performance of the team with on-the-job training.

 

Job Requirement

  • Diploma / Degree Holder in Hospitality Management or related disciplines;
  • Minimum 3 - 4 years’ guest service experience in front office operation, preferable in 5 star Hotel in Hong Kong;
  • Supervisory or Managerial experience in Boutique Hotel will be an advantage;
  • Mature, independent and excellent problem solving skills;
  • Outstanding inter-departmental coordination and follow up skills;
  • Customer-focused, energetic, detailed-oriented, pleasant personality with good interpersonal & communication skills and can be a good team player;
  • Excellent command of spoken Cantonese, English and Mandarin;
  • Proficiency in Microsoft office applications and Opera System;
  • Candidate with less experience will be considered as Guest Experience Supervisor.

 

Welcome to join us.  Don’t hesitate to click "APPLY NOW" if you are interested in this position.

 

We offer attractive remuneration package and excellent career opportunities to the right candidate. Interested parties please email your full resume with present and expected salary to hr @tnlmanagement.com.

 

Only short-listed candidates will be contacted for interview. All information of unsuccessful applicants will be destroyed after completion of recruitment process.