The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton...
The Crowne Plaza Hong Kong Causeway Bay is managed by the InterContinental Hotels Group (IHG) and; is the first Crowne Plaza branded hotel in Hong Kong. The hotel offers upscale accommodation, authentic cuisine and state-of-the-art meeting facilities with enhanced services. Ideally located at Leighton Road, major business, leisure and shopping facilities in the Causeway Bay area are easily accessible and within walking distance. At the moment, we are looking for team players who are effective, supportive and professional to join our family.

Guest Experience Officer 客 戶 服 務 主 任

Job level Entry
Work exp Minimum 1 Year
Education Associate Degree
Location
Causeway Bay
Employment type Permanent
Industry Hospitality / Hotel Services
Job function Catering / Hospitality > Customer Service / Ambassador
Catering / Hospitality > Front Desk / Front Office
Sales / Business Development / Customer Service > Customer service / Sales Support
Published On 02/01/2019

Job Responsibilities

  • Welcome guests with a willingness to please attitude and give undivided attention to guests
  • Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems
  • Maintain cashier float and ensures accurate daily report of all cash received
  • Assist in currency exchange
  • Attend to guests' complaints, enquiries and requests

Job Requirements

  • Higher Diploma in Hospitality Management, Business Management or related disciplines
  • 1 year's relevant experience or an equivalent combination of education and experience
  • Demonstrated ability to interact with guests, employees and business associates
  • Good communications skills
  • Proficient in PC applications
  • Good command of spoken and written English and Chinese, including Putonghua

 

 

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including healthcare support, pension scheme, hotel discounts worldwide and the chance to work with a great team of people. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Crowne Plaza Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,000 hotels in over 100 countries around the world.

So why not work somewhere that gives you the freedom to be yourself? Find out more about joining us today by visiting www.ihgjobs.hk, or send your resume by clicking .

We are equal opportunity employer.

All applications will be treated in strict confidence and only be used for recruitment related purpose.
 

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